Job Description
Key accountabilities
Sales planning and execution
Customer acquisition
Based on knowledge of the market and the market intelligence performed, approaches and acquires new customers in a proactive manner through various means that may include direct visits, phone, references, etc. within delegated authority (within the sales team), in order to retain and grow the customer base according to expectations and to achieve the sales targets.
Customer Management
Builds trust with new and existing customers by identifying their needs, providing advice and effective solutions to their needs to realize improved customer satisfaction and customer loyalty levels, and additional revenues and/or profitability. Can assess progress within a particular account and make a commercial decision about committing future resources to developing the opportunity.
Value Selling
Asks questions which uncover implicit needs, and which develop those needs. Builds value for the customer by investigation to uncover explicit needs and develop those needs. Demonstrates company’s capability by explaining how company’s products and services match a customer’s explicit needs (Benefit Statements)
Issue resolution
Receives, follows up and resolves or ensures resolution of customer complaints / queries in a timely and efficient manner, in close cooperation with colleagues in Sales and Customer Services, in order to satisfy customer expectations and ensure customer retention.
Tools
Coordinates, executes, maintains and / or improves various administrative sales processes and systems, in line with the applicable procedures to ensure an efficient and effective sales administration compliant with policies and regulations. Records the outcome of a sales call and plan future actions which moves the sale towards a successful conclusion – including additional investigation (needs identification) where necessary.
Management information
Provides insights to management on request, or own initiative, regarding quantitative and qualitative developments within his / her area of sales/expertise, based on reporting guidelines, and ensures all information is appropriately stored and updated, so that management and / or relevant stakeholders are able to make (timely) decisions and determine or adjust sales decisions and strategy.
Internal networking
Responsible to maintain and build own product and technical knowledge in relevant product categories by taking local & global technical trainings. Based on input from Marketing and Pricing measures, prepares and quotes customers, in order to advise customers appropriately and to conclude the sale of product.
Projects
Skills and Expertise
Qualifications:
Experience working in a Feed Mill or manufacturing environment preferred
Positive work attitude, strong work ethic, and attention to detail. Willingness to learn
Ability to work with a team but also self-motivated to be able to work independently with minimal supervision
Expectation from the Role:
Why you Will Love Working with Us:
Global Benefits:
Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
Embrace our culture of diversity and inclusion, where we respect and value everyone
Local Benefits:
Medical/Dental/Vision/HSA benefits that start on Day 1!
Annual bonus
Maternal top-up and Tuition Reimbursement
15 vacation days
Robust pension plan with employer matching.
