Job Description ROLE SUMMARY Providing Technical support to Local country teams by conducting technical trainings related to Companion animal health and to field marketing personnel, organizing and participating in the technical seminars to field veterinarians. Attending the customer complaints, regular visit and meeting with Veterinary professionals and extending them technical support about our product range. Coordinating with veterinary colleges on various technical and business development activities ROLE RESPONSIBILITIES Primary responsibilities critical to the performance of the role. Technical and product training to local team to make them fully competent in technically briefing the product and answering their technical queries. Reviewing and approving all the technical marketing brochure Coordinating with Marketing Organizing and participating technical seminars Attending customer complaints and coordinating with Global/Region Team for handling the same. Extend support to customers on product complain and concern Conducting field trails in coordination with Global /Regional Team by setting up Protocol and required observation of trial and submission of report Overall co-ordination and extending support to team to achieve business goal (monthly/Quarterly/Yearly objective) QUALIFICATIONS AND EXPERIENCE Qualifications that are job related, consistent with business necessity and necessary for the performance of the essential functions of this role; includes education/licenses/certifications, relevant experience, technical and/or other job-related skills. B.V Sc & A.H. &MVSC 2-4 years of field experience to handle all field situations and provide technical solutions to the customer needs Technical Experience of companion Animal diseases diagnosis/ vaccination/Treatment . Individual having confidence to handle adverse situations/ Customer complaints from the field Role Specific To provide technical support to local team and meet their training needs, to handle customer complaints and queries extend technical support for business development activity Behavioral ¡ Communication ¡ Problem solving ¡ Organizing ¡ Customer focus ¡ Integrity and trust ¡ Goal achieving Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Preferred Skills: Animal Health Care, Animal Health Care, Behavior Change Communications, Business Administration, Business Case Development, Business Management, Business Planning, Business Service Management (BSM), Business Strategies, Business Support, Business Systems, Client Management, Commercial Acumen, Conference Planning, Corporate Management, Cost Management, Customer Experience Management, Customer Satisfaction, Customer Service Management, Document Management, Field Marketing, Group Problem Solving, Immunizations, Issue Management, Marketing {+ 18 more} Job Posting End Date: 06/9/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
