Calling all animal lovers and customer service pros – we want you on our team!

Bay Road Animal Hospital is seeking compassionate, motivated individuals to join us in a hybrid role combining the essential responsibilities of a Customer Service Representative and a Veterinary Assistant. This is your chance to become part of a brand-new hospital from the ground up and help build a positive, client- and patient-focused culture from day one.

What You’ll Do:

This hybrid role allows you to make a meaningful impact on both ends of the leash—supporting our clients with warmth and professionalism at the front desk while assisting our veterinary team in providing top-notch care behind the scenes. Your day-to-day may include:

· Welcoming clients and patients with kindness and empathy

· Checking patients in and out of appointments

· Managing phones, scheduling appointments, and maintaining medical records

· Assisting veterinarians and technicians with exams and treatments

· Providing support with animal restraint, cleaning, and patient care tasks

· Ensuring a clean and organized hospital environment

· Educating pet owners on general pet care and post-visit instructions

What we are offering!

Be Part of Something New: Join a brand-new hospital and help shape a positive, client-focused culture from day one. Your ideas and energy will truly make a difference!

Supportive Benefit Package: As a new hospital, we're in the process of developing a benefits package that reflects our commitment to employee well-being and growth. We're actively researching options to offer competitive healthcare, paid time off, and other perks.

Work-Life Blend: We value your time at work and home with dependable, consistent scheduling.

Perfect Location: Queensbury, NY: Nestled in the beautiful Adirondack region, Queensbury offers scenic outdoor living with easy access to Lake George, hiking trails, skiing, and more. It’s a fantastic place to live and work — whether you love nature, small-town charm, or weekend adventures.

Growth-Focused Culture- We believe in work-life blend and are committed to your professional development. Whether you're starting fresh or looking to grow, you'll find room to thrive here.

What we are looking for!

· Veterinary or medical office experience is a plus — but we’ll train the right person!

· Strong communication and customer service skills

· Ability to manage time effectively in a fast-paced setting

· A positive attitude and eagerness to grow

· A friendly, upbeat personality and a love for both pets and people

· Experience with Shepherd software is a bonus!

Hourly rate $18-$24 per hour based on experience and qualifications.

If you would like to work for a hospital that gives you the platform to do amazing things, we would love to learn more about you!

Ready to Build Something Great?
We’re excited to connect with individuals who want to build something special. If this sounds like you, apply today we can’t wait to meet you!

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

401(k)
Employee discount
Health insurance
Paid time off

Schedule:

8 hour shift
Day shift
Monday to Friday
Weekends as needed

Work Location: In person

Bay Road Animal Hospital

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