Catawba Valley Animal Hospital is seeking an enthusiastic, team-oriented, veterinary receptionist to join our growing, four doctor, companion animal practice. This position will start part-time, with the opportunity to grow into full-time hours. Help us fulfill our vision of excellent patient and client care with compassion and empathy! We are looking for an individual who is outgoing, highly effective at both written and verbal communication, and has the ability to stay well-organized. Our ideal candidate will be a motivated team player with the ability to multitask effectively during busy or stressful situations. A receptionist with previous customer service experience in the veterinary or medical field is preferred. Compensation commensurate with experience.

Primary responsibilities:

Greeting clients and patients in a friendly and professional manner
Collaborating with other front desk staff, veterinary assistants, and doctors
Scheduling appointments efficiently
Answering a multi-line phone system
Making phone calls for vaccination reminders and post surgical follow-ups
Maintaining accurate patient records and client contact details
Collecting payments from clients
Contributing to keeping reception area and hospital clean and well organized
Coordinating client communication with doctors and staff members
Educating clients on hospital protocols and preventative products

Primary skills / requirements:

Excellent written and verbal communications skills
Maintain a calm and empathetic attitude in all interactions with clients and team members
Ability to prioritize while multitasking
Organized and detail oriented
Willingness to learn
General computer skills such as email, medical records, data entry, etc.
Available to work some Saturdays (half day mornings)
Three or more years of customer service experience
Previous veterinary or medical customer service experience is preferred

This position offers the opportunity to work in a dynamic veterinary environment where you can make a difference in the lives of pets and their owners. If you have a passion for animals and possess the required skills, we would love to hear from you.

Pay: $17.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Employee discount
Flexible schedule
Retirement plan

Ability to Commute:

Hickory, NC 28601 (Required)

Ability to Relocate:

Hickory, NC 28601: Relocate before starting work (Required)

Work Location: In person

Catawba Valley Animal Hospital

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