Erickson Veterinary Hospital is seeking a dependable, customer service oriented Client Services Representative to join our qualified veterinary staff. We are open 6 days a week (Saturdays being urgent care) We are AAHA and Fear Free Certified!

As a Client Services Representative, you will play a vital role in providing exceptional customer service to our clients and their pets. Your primary responsibility will be to ensure that all client inquiries and requests are handled promptly and efficiently, while maintaining a positive and professional demeanor.

Our ideal candidate possess these qualities:

Can work in a fast-paced environment and is a strong team player
Passionate about creating the best experience for our clients and their pets
Ability to manage client expectations professionally and with grace
Maintain a friendly and positive attitude, even under stressful situations
Multi-task and perform under pressure with a sense of urgency
High-level verbal and written communication skills
High-level critical thinker, ability to prioritize, multitask
Familiar with navigating electronic scheduling and filing systems, must have basic computer and tech skills
A quick learning curve, a desire to help, and be self-motivated
Basic knowledge about pets is preferred, but not required

Responsibilities will include:

Greet clients and their pets with a warm and friendly attitude
Schedule appointments and manage the appointment calendar
Answer phone calls, emails, and other forms of communication from clients
Provide accurate information about our services, pricing, and policies
Assist clients with completing necessary paperwork
Process payments for services rendered
Maintain client records and update information as needed
Coordinate with other departments to ensure smooth operations

If you are passionate about providing exceptional customer service in a veterinary environment, we would love to hear from you. Apply today to join our team as a Client Services Representative!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Erickson Veterinary Hospital

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