Ohana Urgent Care is seeking an outgoing? Client Service Representative?to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with either a 5/8 or 4/10 schedule and availability needed Monday-Friday.

Full-time benefits and compensation**:

Compensation: $20-23 per hour, for each hour worked*
Health package: Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program
401k options
Paid time off in accordance with site policy and applicable law
Personal pet discount
Uniform allowance

Minimum qualifications and skill set:

1+ years of client service experience
Previous veterinary experience is required
Proficiency in the following skills:
- Customer service and client communication
- Prioritizing and managing multiple responsibilities in a fast-paced environment
- Working independently and as part of a team
- Reliability and punctuality
- Adapting to feedback and being coachable

Ohana Pet Hospital Urgent Care is seeking motivated, detail-oriented, and compassionate veterinary support staff to join our busy urgent care animal hospital. In this role, you’ll help deliver exceptional client service, efficient patient care, and smooth clinic operations in a fast-paced veterinary environment. Our ideal candidates are coachable, dependable, and thrive under pressure, ready to assist with appointment scheduling, client communication, patient intake, and medical record management. If you’re ready to bring your skills and passion for animals to a team that values growth, teamwork, and compassion, Ohana Pet Hospital is the place for you.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.

Ohana Urgent Care

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