Are you looking for your unicorn practice? Are you a polished professional with a passion for animals and delivering exceptional customer service? Join a team that truly values your contributions and encourages growth without the drama.

Parkview Animal Hospital, a well-established small animal practice with two full-time veterinarians, is seeking a Veterinary Receptionist / Client Service Representative (CSR) with at least 3 years of experience to join our dedicated and compassionate team.

As the first point of contact for our clients and their pets, the ideal candidate will be friendly, professional, and proactive—able to anticipate needs, show initiative, and help keep daily operations running smoothly. If you enjoy working in a fast-paced, animal-loving environment where attention to detail and excellent communication matter, we’d love to hear from you.

Key Responsibilities:

Greet clients and patients in a warm, welcoming manner with professionalism, empathy, and compassion
Answer and manage multi-line phone calls with professionalism
Schedule appointments, follow-ups, and manage the appointment calendar efficiently, accurately, and with attention to detail
Process invoices, handle payments, and maintain up-to-date client and patient records
Perform data entry, filing, and email correspondence accurately and in a timely manner
Maintain cleanliness and organization of the reception area and front desk
Demonstrate foresight and initiative in anticipating needs and supporting team members
Communicate effectively with clients regarding services, policies, and general pet care questions
Support client education regarding basic care, medications, and treatment plans

Qualifications:

Minimum 3 years of veterinary or medical receptionist experience (required)
Proficiency with veterinary management software required, Avimarak preferred but not required
Exceptional customer service, organizational, and multitasking skills
Professional, reliable, and self-motivated with a team-oriented mindset
Highly attentive to detail with multitasking abilities
Understanding of preventive care, treatment plans, and veterinary terminology
Calm and compassionate under pressure, with the ability to handle sensitive situations with care
Self-motivated, detail-oriented, skilled in active listening and clear communication communicates with clarity and confidence
Must be available for alternating Saturdays and Sundays

What We Offer:

A respectful, supportive team environment
Opportunities to build on your knowledge of veterinary procedures and client service
Competitive pay based on experience
A practice culture that values teamwork, initiative, and a genuine care for animals and their owners
A positive, non-toxic environment where respect and support are the norm

Why Parkview Animal Hospital?

At Parkview Animal Hospital, we are passionate about providing outstanding care backed by expertise and heart to every patient. We believe in fostering an environment where both pets and people are respected and supported. As a close-knit, locally focused practice, we offer a supportive, team-driven environment where you can grow your skills, build meaningful connections, and make a real impact every day.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Parkview Animal Hospital

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Veterinary Receptionist / Client Service Representative (CSR)