The Hospital:

Pleasant Plains Animal Hospital has been dedicated to providing the Staten Island community with high quality veterinary care since 2011.

Our team is focused on outstanding patient care combined with exceptional client communication. We want every patient to receive the best medical care possible, while communicating effectively with their owners every step of the way. With our convenient patient portal, clients are able to be a part of their pet’s healthy future, accessing medical histories, lab results and even order prescription medications and diets.

At PPAH, we take great pride in the services we provide to our community. We have worked diligently to obtain AAHA accreditation and continue to update protocols to stay current on medical advances and ways to provide a Fear Free environment for our patients. With a complete range of in-house diagnostics tools and analyzers, we are able to provide emergent and tailored treatments for every medical need.

The team at PPAH strives to provide an outstanding workplace culture. It is important to the management that every employee feels valued in their work environment. We also love to train and promote from within, so there is always an opportunity for growth within our company. We provide free CE to all our employees, so you can also learn and grow in what interests you!

The Position:

The Customer Service Representatives at PPAH are an integral part of the practice. As a CSR you are the first and last team member that the client interacts with and it’s imperative that you provide a warm and welcoming environment. An ideal candidate will possess the ability to multitask seamlessly while ensuring the client feels that their concerns are heard and their time has been valued. In between screening multiple phone calls and client needs you will be managing the hospital schedule, going over proposed estimates for treatments, discussing lab results and much more.

We pride ourselves on making a community feel at home when in our care and to do so our CSRs ensure that the front of house, exam rooms and pharmacy are prepped and sanitized throughout the day. Through the utilization of hospital designated protocols and checklists you will be able to prioritize business needs and maintain and neat and professional hospital appearance.

For extra bonus points the ideal candidate would have previous medical field experience, veterinary experience or phone customer service skills. We want our customer service team to be leaders in their roles while being great problem solvers!

PPAH is open 7 days a week with 24 hour medical support at our South Shore location. We perform surgeries Monday through Friday with emergency procedures only on the weekends. Our experienced surgeons perform a wide variety of surgical procedures. We also have two doctors on staff who love exotics, and we are expanding our exotic client base every day. PPAH utilizes a mobile ultrasound doctor but has in house ultrasound capabilities.

The Team:

Veterinary medicine is a team sport, so we expect everyone at PPAH to work as a team! PPAH is dedicated to making the veterinary experience better for the pet, the owner, and the employee. Our success as a hospital relies on our success as a team, and we practice medicine with that in mind. We expect all of our teammates to bring a positive attitude to the workplace, positivity is contagious! And if something isn’t working out for you, we expect you to communicate. Our management team deeply cares about the wellbeing of our employees, and we value communication from everyone on our team.

PPAH also loves ideas! Our management team is always looking for ways to improve our clinics. We believe in reinventing the wheel! We want our team to feel empowered and feel heard. So if you are an applicant with big ideas (or small ideas), we want to know you.

The Benefits:

PPAH offers our team a wide range of benefits. Including paid vacation (time based on length of employment), paid holidays, paid personal time, paid sick time, catered meals, free CE, health coverage (including dental and vision), retirement plans, bonuses and more!

Work Remotely

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Sundays are required. Do you have open availability?

Experience:

Veterinary clinic: 1 year (Preferred)

Ability to Commute:

Staten Island, NY 10302 (Required)

Work Location: In person

Pleasant Plains Animal Hospital

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