We are looking for friendly, compassionate, motivated, and driven individuals to fill the Client Service Representative position at our state-of-the-art Emergency Veterinary Hospital. Our amazing customer service is something that sets our hospital apart from others in the area. Our CSRs have a passion for helping others and consistently exceed customer standards. There are opportunities for growth and development.

If this sounds like you, we invite you to apply to join our team!

A little bit about us:

Our hospital is a GP/ER hybrid practice that is open 7 days a week
We are a family-owned business
We are progressive in our medicine, and value knowledge, compassion, and empathy
We offer four, ten hour shifts - leaving you with three days per week off
We offer a variety of shifts- including afternoons/evenings.
We offer a variety of benefits such as yearly uniform allowance, 401+ k, medical, profit sharing, employee pet insurance and more

If you think you might be interested- please reach out we would love to meet you!

Qualifications:

1-2 years experience in a customer service setting
Experience in a veterinary environment is a plus!
Excellent customer service skills
Ability to multitask in a fast paced environment
Exceptional communication and interpersonal skills
Self-motivated, takes initiative, and has a positive attitude
Computer literacy
Experience with EzyVet is a plus!
Experience with any veterinary software is a plus!
Must be available to work full time (40 hours per week)
Must be available to work weekends and holidays

CSR Responsibilities Include:

Client Satisfaction
Greeting clients
Answering Multiple Phone Lines
Scheduling Appointments
Completing Transactions
Following up on client questions/concerns
Keeping the reception area, lobby, and exam rooms organized and presentable

We are open 7 days a week! Currently, we are looking for candidates for both daytime and evening hours.

Salary DOE, includes Medical/Pet benefits

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Vision insurance

Ability to Commute:

San Jose, CA 95129 (Required)

Ability to Relocate:

San Jose, CA 95129: Relocate before starting work (Required)

Work Location: In person

South Bay Animal Hospital & Emergency

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Client Service Representative at Emergency Veterinary Practice