Receptionist – Veterinary Front Desk

Salary: $15.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position averaging 38–40 hours per week. The schedule includes every other Saturday from 7:30 AM–1:00 PM, every other Thursday until 7:00 PM, and one full weekday off each week (day varies). Shifts typically start as early as 7:30 AM and may end between 5:30 PM or 7:00 PM.

TotalBond Veterinary Hospital at Forrestbrook is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it's about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

All the benefits you deserve—medical, dental, vision, and retirement for full-time team members—plus an employee pet discount because we know your pets are family, too!
Paid time off. Take the time you need to recharge.
401(k) with a generous company. We invest in your future while you care for our pets today.
Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you're aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

Key Responsibilities:

Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
Basic knowledge of veterinary terminology and procedures
Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
Ability to maintain a calm, professional, and positive demeanor

About TotalBond Veterinary Hospital at Forestbrook

Since 1979, TotalBond Veterinary Hospital at Forestbrook has proudly served the Gastonia community, building strong relationships with pet owners and providing exceptional care for dogs, cats, small mammals, and exotic pets. Led by Dr. Mark Epstein, Gastonia's only Board-certified canine and feline practice specialist, our team is dedicated to delivering the latest innovations in veterinary medicine, from routine wellness exams to advanced procedures.

Our Fear-Free Certified team and AAHA-accredited facility ensure that every visit is stress-free, safe, and comfortable for pets while offering top-tier communication and service for owners. With in-house diagnostics, advanced imaging, and a commitment to preventative and senior pet care, we strive to keep your pets healthy, happy, and comfortable throughout their lives.

At Forestbrook, relationships truly make the difference, and we're honored to be your trusted partner in your pet's well-being.

TotalBond Veterinary Hospitals

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