VCA A*dvanced Veterinary Care Center is hiring full-time day-swing Client Service Representatives who care ~ Because We Care!*

AWESOME Location

VALUED Team Members

COLLABORATIVE Medicine

COMPASSIONATE Care

If this what you are looking for, come join our team!!

At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented team members! We value all our team and we want you to stick around!

Job Description:

Client Service Representative for Emergency and Specialty Practice.

We are seeking an experienced Client Service Representative to join our team.
At VCA Advanced Veterinary Care Center, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You:
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

QUALIFICATIONS:

At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

We offer competitive compensation, 4/10 work week schedule, shift differential, and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Job Types: Full-time, Part-time

Pay: $16.50 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Vision insurance

Ability to commute/relocate:

Lawndale, CA 90260: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

VCA Advanced Veterinary Care Center

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