Vetcetera Animal Hospital – Veterinary Assistant / Client Care Specialist Job Posting

We’re growing and excited to welcome new team members under new ownership! As a Veterinary Assistant / Client Care Specialist (CCS) at Vetcetera Animal Hospital, you’ll be part of a caring, collaborative team that celebrates the Human–Animal Bond. Our focus is on exceptional, compassionate care for both the physical and emotional wellbeing of our patients and clients. You’ll work alongside veterinarians, technicians, and receptionists as an important part of our care team, helping to create meaningful experiences and smooth daily operations. Every role in our hospital contributes to a shared goal — providing outstanding care and building lasting relationships with our clients and their pets.

What We Strive For:

A client experience built on trust, compassion, and long-term connection
Patient-centered care that reflects individual needs and best medicine practices
A skilled, valued, and supportive hospital team
A positive, fulfilling workplace culture
Ongoing growth and sustainability of the practice

What You’ll Help Us Achieve:

Compassionate, efficient care for all patients
Clean, organized, and well-maintained treatment, surgery, imaging, and reproduction areas
Transparent, professional communication with clients and colleagues
A safe, supportive work environment that values every team member
Confident, friendly client interactions both in-person and by phone
Promotion of key pet health and reproduction-related education within the community
Accurate documentation of patient care, surgery, radiology, reproduction services, and controlled substances

Vetcetera Animal Hospital Values:

Synergistic Teamwork
– We lift each other up and work together toward shared goals.

Lead with Compassion
– Kindness and empathy guide everything we do.

Above and Beyond
– We take pride in exceeding expectations for our patients, clients, and teammates.

Integrity in Every Action
– We act with honesty, fairness, and respect.

Can-Do Spirit
– We approach challenges with optimism and creativity.

Specific Competencies:

Assist receptionists with client interaction tasks including appointment scheduling, check-in, patient admission, invoicing, and discharge
Maintain a clean and organized reception, examination, treatment, and reproduction areas
Communicate with clients about general pet healthcare, reproduction services, parasite control, diets, vaccines, and surgical procedures
Remain calm and compassionate under pressure while supporting a diverse clientele
Demonstrate computer literacy (Windows, Word, Excel, and practice management software)
Show a strong interest in animal welfare and handle animals gently and confidently
Support veterinarians and technicians with treatments including medication and vaccine administration, sample collection, lab processing, surgical and reproductive procedure preparation
Assist with patient care, radiology, and the administration of IV, IM, SQ, and oral medications
Aid in wound care, bandaging, and other supportive procedures
Monitor and record vital signs including weight, temperature, pulse, and respiratory rate
Work confidently with small animals to provide quality care, minimize patient stress, and ensure safety for all
Assist with humane euthanasia as requested
Maintain accurate documentation in electronic and paper medical records
Prepare medications and prescriptions as directed by veterinarians
Ensure medical and over-the-counter supplies are stocked and available
Support hospital cleaning routines, including laundry, floors, treatment areas, kennels, staff room, and reproduction spaces
Walk and feed patients as directed by veterinarians or technicians
Demonstrate self-awareness and emotional intelligence in daily interactions
Use sound judgment to recognize changes in patient condition and report them promptly
Show resilience, flexibility, and strong time management in a dynamic environment
Be dependable, accountable, and self-motivated

Professional Growth and Team Culture:

Value ongoing personal and professional development
Foster collaborative, supportive working relationships with peers and supervisors
Adhere to hospital policies and uphold the practice’s mission and values

Education Requirements:

Completion of a recognized Veterinary Assistant program
Client Care Specialist experience considered an asset

Why Join Vetcetera Animal Hospital?

If you’re looking to join a positive, compassionate, and growth-minded veterinary team — and are excited by the opportunity to help lead a growing Reproduction Department while staying connected to general practice — we’d love to meet you!You’ll find a supportive environment where your skills are valued, your contributions matter, and every day offers a chance to make a difference — for pets, their people, and your teammates.

Job Types: Full-time, Part-time, Permanent

Benefits:

Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Paid time off
RRSP match
Store discount
Vision care

Work Location: In person

Vetcetera Animal Hospital

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