Department/Group: Clinical Liaison

Job Status: Full time - Remote

FLSA Classification: Non-exempt

Shift: 2pm-11pm Central Time

Schedule: Rotating 3 week schedule. Two weeks Wednesday /Thursday and Saturday/ Sunday, one week Thursday to Sunday

Positions Supervised: none

Reports to: Veterinary Clinical Liaison Manager

Travel/On Call: Occasional/Periodically

At Vets Choice Radiology, our mission is to end the frustration of veterinarians who need high quality, fairly priced, and timely radiology interpretations. We provide interpretations 24/7/365 with 1 hour STAT X-Ray turnaround.

Job Summary

The Veterinary Clinical Liaison (VCL) I role focuses is on teleradiology case management, serving as a coordination point between veterinary clinic partners, radiologists, and internal operational teams, reviews and ensures diagnostic imaging cases are complete, accurate, and delivered within established service timelines. This role supports the intake, preparation, and coordination of veterinary diagnostic imaging studies including radiographs, CT, MRI, and ultrasound studies. The role requires strong attention to detail, medical terminology familiarity, strong typing speed, and the ability to work in a fast-paced remote environment where urgency and responsiveness are critical.

Every effort has been made to ensure a complete job description. However, this document in no way implies that these responsibilities are the only duties you may be required to perform. The omission of specific duties does not exclude them from the position especially where the work is similar, related, or a logical assignment for the role.

Essential Job Functions

Serve as coordination point between radiologists, clinical teams, customer support, and veterinary clinic partners
Review submitted imaging cases for completeness, quality, and required information prior to radiologist interpretation, troubleshooting, and communicating as needed.
Ensure cases meet operational turnaround time expectations including urgent and standard workflows
Monitor incoming case queues to meet service-level expectations including consistent responsiveness in a fast-paced remote environment, support operational workflow coordination and case preparation processes
Escalate workflow issues or delays to senior staff or leadership as appropriate
Utilize internal systems including Salesforce, RIS System, Microsoft 365, and live chat tools to manage cases and communications
Maintain detailed documentation of case activity and communications
Teleradiology case management
Troubleshoot platform and image issues regarding case submission, file transfer, and image quality
Understanding triage for critical case submission
Ability to solve problems in a self-directed setting demonstrating strong judgment including determination of when to escalate or seek clarification
Maintain strict confidentiality of patient, client, and company information

Additional Responsibilities and Requirements

Support team efforts to maintain service turnaround goals (1-hour priority cases and 24-hour standard cases)
Participate in team training and operational improvement initiatives
Participate in onboarding training and ongoing skill development
Maintain reliable internet connectivity and remote work environment
Additional duties in support of the organization.

Qualifications, Education, and Experience

Associate’s degree required from AVMA accredited school Bachelor’s degree preferred
Veterinary technician certifications or credentials LVT, CVT, RVT
Minimum 3 years of veterinary clinical experience
Experience with proper radiographic techniques is a must.
Exposure to advanced imaging modalities (Ultrasound, CT, MRI) preferred.
Working knowledge of anatomy, diagnostic imaging and veterinary medical terminology
Typing speed of 60 words per minute or faster
Strong attention to detail and ability to work under time-sensitive conditions
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
Strong written and verbal communication skills
Reliable internet bandwidth of 100–300 Mbps
Alignment with Vets Choice Radiology’s core values.
Must thrive in a dynamic fast paced remote environment and operate with a sense of urgency.

Cognitive and Physical Demands

Managing demands with urgency and efficiency, working with tight deadlines, and regulatory compliance, potentially stressful environment. The Veterinary Clinical Liaison must employ effective stress management techniques to maintain well-being and productivity.
Frequently sitting at a desk, utilizing, learning, and implementing software platforms. Requires ability to learn and use new software and systems, having intermediate knowledge of Microsoft Products.
Work requires extended computer use and high-volume case processing
Ability to review and interpret medical documentation and imaging submission details quickly, thoroughly, and accurately.
Fast-paced environment requiring strong multitasking and prioritization skills
Continuous written and digital communication with veterinary clinics and internal teams
Remote work requiring sustained focus and independent workflow management

Working Conditions

Fully remote position
Computer-based work environment with high case volume
VCR provides required computer equipment and monitors and partial reimbursement for internet service. Employees must maintain stable high-speed internet and a professional home office environment with minimal background noise to ensure effective communication and productivity.
Workload may fluctuate based on clinical case volume and urgency

Reasonable Accommodations

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

Employment with Vets Choice Radiology is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice, unless otherwise required by law. Nothing in this job description or any other Company document or communication shall be construed as creating a contract of employment or a guarantee of continued employment. The Company reserves the right to modify, interpret, or apply this job description as it sees fit, in accordance with business needs and applicable laws.

Vets Choice Radiology is an Equal Opportunity Employer and does not discriminate. All employment decisions are based upon qualifications, merit, and business need.

Vets Choice Radiology LLC

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