We are looking for an experienced Veterinary Receptionist to join our team.
Our clinic is a busy, fast paced environment with 5 veterinarians and multiple support staff. Excellent communication skills, computer skills, and the ability to multitask is required. Animal handling skills and knowledge of animal behavior would be beneficial.
A receptionist is a very important role in a veterinary hospital. Our receptionists are our first impression at our clinic; therefore, they must provide excellent communication and service to our clients. The main role of a receptionist is client communication, appointment scheduling, and money handling and invoicing.
Experience
Previous receptionist experience in either a veterinary facility or a medical facility required.
Essential Duties/Responsibilities:
Customer Service
· Provide top-notch customer service
· Professional appearance/attitude
· Attentive to all client and pet needs
· Understand and work with clients in various emotional states, and work patiently with distressed clients
· Answer and triage phone calls from clients. Answer phone messages in a reasonable time.
· Relay important information to/from clients and doctors +/- management
· Understand vaccines, basic lab tests, common diseases, and pet behavior
Appointments/Scheduling
· Schedule appointments/procedures/surgeries appropriately.
· Maintain accurate medical records for new clients and patients.
· Check in routine and diagnostic exam, surgical, and euthanasia patients with correct paperwork and history.
· Clean exam rooms and maintain flow of appointments
· Client call backs, reminder calls, and animal pick up calls
General Reception Area
· Process payments
· End of period reports including daily deposits
· Assist in keeping hospital clean. This is not limited to front reception area and exam rooms. A mess should never be ignored.
· Keep diet center stocked and rotate food appropriately checking expiry dates. Order food as needed
Pharmacy
· Take orders for prescription refills including flea, tick, and deworming treatment. Fill prescriptions and follow hospital protocol before dispensing to owner.
The above duties and responsibilities are not inclusive, as a member of the Westview Veterinary Hospital’s team you will be required to perform any duties requested by the manager for the best interest of the hospital.
Hours:
Full time position
Part time position
Shifts between Monday – Saturday
Variable shifts from 7:30am – 6:00pm
We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are passionate about providing exceptional care to animals.
To apply, please submit your resume along with a cover letter highlighting your relevant experience in the veterinary or medical field to MorganJane.VanLuven@nva.com
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Ability to commute/relocate:
- Powell River, BC V8A 3B8: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Medical office: 1 year (required)
Location:
- Powell River, BC V8A 3B8 (preferred)
Work Location: In person
