About the role
To build and maintain strong, positive relationships with internal and external stakeholders, with a key focus on the Townsville region. You’ll work closely with relevant departments and teams to coordinate and support smooth, effective operations—particularly around animal movements and capacity to care. You’ll help foster a respectful, inclusive, and collaborative workplace culture, underpinned by professional communication. As RSPCA Queensland continues to grow its presence in the region, you’ll bring a flexible, optimistic, and solutions-focused approach to everything you do. Within this role, you will work with a skilled and driven team consisting of Animal Attendants, Vets and Vet Nurses, Inspectors, and community outreach teams to run daily shelter operations as well as community outreach days.
Your Goal
- To build and foster positive relationships with internal and external stakeholders particularly within the Townsville region
- To liaise with applicable departments and teams to coordinate and facilitate effective operations across the Townsville region, particularly regarding animal movements and capacity to care.
- To model a collaborative, inclusive and respectful work environment with an emphasis on effective and professional communications.
- To maintain an optimistic, solutions focused and flexible approach to working as the organization looks to grow initiatives within the Townsville region.
Your Key Responsibilities
- Ensure animals and people are cared for in line with RSPCA policies and procedures.
- Oversee and uphold accurate data entry. This includes but is not limited to animal care inventory, animal records and internal data collection which at times may be used in inspectorate investigations
- Coordinating the transfers of animals from Townsville to other RSPCA locations and approved facilities.
- Coordinate the foster care program within the region and create initiatives for growth.
- Coordinate the offsite adoption program.
- Oversee the effective utilization of resources within the region including office use, office supplies and all animal related inventory.
- Oversee the animal husbandry requirements of all animals in care within the Townsville region.
- Oversee the implementation of behaviour initiatives and assessments.
- Coordinate volunteers, their daily activities and rosters.
About you
You'll be a great communicator with top-notch interpersonal skills. If this is the right role for you, your skills and qualifications may also include:
- A bachelor’s degree in business management, or a related field is desirable.
- Driver’s license is mandatory.
- Leadership abilities to motivate and guide a team of staff and volunteers.
- Familiarity with animal welfare laws and regulations.
- Training in crisis intervention and emergency response.
- Excellent organisational and administrative skills.
- Animal care knowledge and understanding of animal behaviour, health, and welfare.
- Strong verbal and written communication skills for effective interaction with staff, volunteers, and the public.
- Problem-solving skills to handle crises and make quick decisions under pressure.
- Strong customer service skills for dealing with the public and resolving issues
Why Join Us?
- Work Your Way: Embrace a flexible working environment that adapts to your life.
- Comprehensive Support: Enjoy peace of mind with 8 weeks paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions! Plus, access to counselling and mental health services whenever you need.
- Perks Galore: From free on-site parking to exclusive staff discounts, novated leases, free pet vaccines, and 50% off Royal Canin pet food, we’ve got you covered! And yes, you can even welcome a new best friend with free animal adoption options.
- Grow with Us: Unlock your potential through expansive learning and development programs designed to elevate your career and skill set.
- Animal Interaction: Your days will be filled with countless opportunities to connect with the animals in our care—every moment here has a tail-wagging, heartwarming purpose.
- Purpose-Driven Impact: Join a mission-driven organisation where every task you embrace makes a real difference to the welfare of animals. Be a part of something that truly matters!
Interested?
Apply now, shortlisting may commence before the closing date, so apply today to be part of our mission!
Successful candidates will be subject to a Police Check. We conduct police checks to ensure the safety and well-being of the community, staff, and the animals in our care. Candidates may also be required to undergo a pre-employment medical assessment.
RSPCA Qld acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. RSPCA Qld is an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation, or gender identity.
