A Customer Supply Specialist (CSS) is responsible for preparing loads of all vaccines and diluents needed for each trip, loading the truck at the SDL and unloading, delivering and invoicing vaccines and diluents at the customers’ hatchery.
This position will also require a Commercial Drivers’ License (CDL) be kept current and that delivery truck is properly maintained and road worthy to pass any and all Department of Transportation (DOT) inspections.
| Responsibilities and Key Duties: |
Vaccine Management
·Manages vaccine inventories at satellite distribution locations (SDL’s) and customer hatcheries
oCan also include educating customers on vaccine technology and additional/complimentary vaccine sales support and recommended on site inventory levels
Delivery Management
●Understands and adheres to USDA regulatory requirements for vaccine delivery and inventory management.
●Understands and adheres to all DOT and OSHA compliance requirements resulting in safe and efficient vaccine deliveries to Ceva customers while maintain proper vaccine integrity, transport and storage requirements
●Manages and adheres to efficient delivery routes and accurate monitoring of vaccine and diluent usage at customer locations
●Manages the proper marking, movement and tracking of vaccine and their associated dewars, including the safe handling of liquid nitrogen used for vaccine storage and transport
Customer Service
·Manage customer inventories
·Anticipate customer needs and vaccination program changes
·Communicate with VSE team and Territory Managers
·Delivery notices to be submitted to Customer Service within 24 hrs of delivery
Other Duties
·Completes other duties as required.
| Core Competencies and Attitudinal Characteristics: |
●Shape solutions out of complexity - Work to evolve immediate environment
●Client focus - Make sure needs and requests are treated equally and in a positive way
●Collaborate with empathy - Fully takes part in the working group to share information, listens to others and have a clear idea of the decisions taken
●Engage and develop - Open to share knowledge and to receive feedback from others
●Drive ambition and accountability - Ensure accuracy of work through the use of KPI's and a responsible commitment
●Influence others -Show structure and confidence while speaking
| Technical / Functional Competencies: |
●Ability to understand the hatchery activities, processes, key factors and to use the vocabulary needed.
●Ability to understand the relations between Ceva's activities and the biological dimension of the hatchery production.
●Ability to understand the principals of scientific model, attitude and approach.
●Basic understanding of Ceva's hatchery products.
●Ability to use the basic vaccination vocabulary and follow the corporate communication rules.
●Ability to prepare and perform a marketing speech, using vocabulary and concepts
Education – High school diploma or GED is required. 2 or 4 year college degree preferred.
Work Experience – 2 years of related poultry work experience preferred.
Required: – Valid DOT driver’s license and CDL with HazMat endorsement. Liquid Nitrogen Training, Safety Training, Hot Works Training, or equivalent, strongly preferred.
●Lift up to 50 pounds (more with assistance)
●Driving for up to 10 hours per day
●Hatchery environment can be hot and humid
A majority of the work occurs driving to and from as well as working inside a poultry hatchery. Overnight and weekend work may be required.
80%+ travel required
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
*VEVRAA Federal Contractor
**Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
669B
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