Client Services Representative

Allandale Veterinary Hospital • Full-time • Barrie, Ontario, Canada • USD $ 48k - USD $ 64k / year • 4m ago

Join Our Pack at Allandale Veterinary Hospital

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference.

If this sounds like your purr‑fect fit, we'd love to hear from you.
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Key Responsibilities

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Greet clients and patients by name with warmth and compassion
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Triage client concerns to ensure appointments are booked accurately
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Manage incoming emails, texts, and phone calls
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Efficiently and accurately process payments
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Schedule future appointments within appropriate timelines
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Complete daily reports and assigned tasks
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Admit patients for appointments, surgeries, and procedures
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Weigh patients upon arrival
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Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
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Promote hospital goods and services to clients
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Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
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Accurately place medication and food orders
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Coordinate smooth client and patient flow within the hospital
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Maintain cleanliness according to hospital checklists

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Skills & Abilities

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Strong empathy, understanding, and emotional support for clients
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Calm and caring demeanor when handling patients
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Comfort and passion for working with all types of animals
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Detail-oriented with excellent organizational and multi-tasking skills
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Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
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Ability to maintain confidentiality

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Required Qualifications

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2-3 years of experience as a Client Services Representative, preferably in health care (animal or human)
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Proficiency with current technology, including Microsoft Office and email systems
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Flexibility to work various shifts, including evenings and weekends

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Preferred (but not required - we are happy to train):
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At least 1 year of experience in a veterinary hospital
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Familiarity with Cornerstone software
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Basic understanding of medical terminology

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If you have the skills above, along with a love for animals, please apply with your cover letter and resume -- we can't wait to meet you.

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