As the Service Department Manager, you oversee the daily operations and success of the fast paced and growing Service Department. All service department staff report directly to you, and as one of the store's key leaders, you help drive performance, support sales, and ensure customer satisfaction. We are looking for an experienced leader and are committed to providing the right person with the training, tools and support needed to take your career to the next level.\r\n\r\n \r\n\r\nCore Responsibilities:\r\n\r\n\r\n\tLead, mentor and guide a team of dedicated technicians and support staff.\r\n\tEfficiently schedule and plan work for all Service Department employees.\r\n\tBuild internal relationships by collaborating with all departments within the dealership.\r\n\tBuild external relationships with customers by providing helpful and friendly service.\r\n\tAssist customers with solving problems and providing timely solutions.\r\n\tProvide customers with basic technical support (training provided).\r\n\r\n\r\n \r\n\r\nMinimum Requirements:\r\n\r\n\r\n\tExperience with leading/building a team.\r\n\tExceptional communication skills, both written and verbal.\r\n\tExperience providing high-quality customer service.\r\n\tAbility to solve problems and think critically.\r\n\tCoaching and mentoring new and experienced staff.\r\n\tKnowledge and understanding of the Canadian agriculture industry.\r\n\r\n\r\n \r\n\r\nBenefits & Additional Perks:\r\n\r\n\r\n\tAn abundance of support/resources/ongoing training from corporate leaders to help you succeed.\r\n\tAdditional time off is available for family activities.\r\n\tCompetitive hourly wage (dependent on experience/education) with paid overtime.\r\n\tPerformance based bonus.\r\n\tComprehensive health and benefit package.\r\n\tMatching Retirement Savings Plan.\r\n\r\n\r\n \r\n\r\nE. Bourassa & Sons is a 4th generation, family-owned business that supports the communities our employees work and live in. We know our employees make the competitive difference and focus on maintaining a fun and productive work environment that promotes a healthy work-life balance, continuous learning and career growth.\r\n\r\n \r\n\r\nIf you are looking to advance your career and this sounds like a good fit, we encourage you to apply today by clicking APPLY TO THIS POSITION.\r\n\r\n \r\n\r\nIf you would like to learn more about the position or company before you apply, please reach out to careers@ebourassa.com and we would be happy to discuss it with you.\r\n
