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Job Details Primary Duties & Responsibilities:
• Ensures the performance SLA metrics are continuously achieved with regular monitoring, timely resolutions, and proactive capacity planning
• Acts as an advisor and coordinates with the principal engineer and others to resolve high severity/high priority breakdown incidents across Infrastructure components
• Improves availability, reliability, and performance of infrastructure components by developing system-level improvements and adopting new processes and solutions
• Takes ownership of delivering medium to large-scale complex projects requiring capacity upgradation, migration, or integration of new solutions with the least disruption
• Determines systems specifications, input/output processes, and working parameters for hardware/software compatibility
• Manages and ensures the completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions
• Oversees the deployment of infrastructure solutions for installation, upgradation, or improvement of business system solutions
• Oversees the scheduling, coordination, and completion of all significant planned and emergency maintenance events for all facilities through the enterprise
• Works with Principal Engineers and other stakeholders to define the success criteria for new and upgrade implementations, and ensures the adherence in deployment, testing, production, and post-production stage of the project lifecycle
• Prepares and reviews the technical documentation and documentation for the maintenance of the managed systems
• Evaluates and prioritizes improvement ideas, and makes deployment recommendations to the leadership team
• Assists Architects in defining key building blocks to conceptualize the future state architecture and in creating a roadmap for deploying the same
• Collaborates and takes ownership to draw out detailed project plans for migrating to future state architecture while bringing in the bottom-up understanding of constraints, and risks
• Works on initiatives such as automation and virtualization of servers, networks, and applications to improve the availability of the infrastructure services
.
Experience & Educational Requirements:
Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 6+ years of directly-related or relevant experience, preferably in IT Infrastructure design. Preferred Certifications:
Microsoft IT Certifications e.g. Certified Engineer, Microsoft Certified IT Professional
Certified Information Systems Security Professional (CISSP)
Application/Infrastructure/Enterprise Architect Training and Certification, e.g. TOGAF
Cloud Infrastructure Certification e.g. Azure Solution Architect Expert Certification
Networking, Network convergence & Network Security & Compliance (CCNA) Enterprise IT Certification e.g. CGEIT Skills & Knowledge:
Behavioral Skills:
Conflict Resolution
Creativity & Innovation
Decision Making
Planning
Presentation Skills Risk-taking Technical Skills:
Cloud Infrastructure Management
IT Regulatory Compliance like SOX Compliance Data Management
Data Security
IT Infrastructure Management
Network Architecture and Management
Service Level Maintenance
Technical Documentation Tools Knowledge:
Citrix technologies like XenDesktop, XenApp, XenServer
Cloud Computing Tools like AWS, Azure, Google cloud
Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
Database Software like RDBMS, DB2, Oracle, MS SQL
Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL Microsoft Office Suite
Middleware nodes & servers like Websphere, Jboss
Application Delivery Controllers like Citrix Netscaler
Ticket/Complaint Management Systems
Virtualization Tools like VMware, vSphere or MS Hyper-V
Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP
What Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated CompaniesAffiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
