At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn't just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do.
As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med.
We are just getting started and we cannot wait to meet you.
Your Role in Juno's Journey:
RVTs are the Care Champions. They deliver hands-on patient care, execute treatment plans and advocate for both pets and their owners.
They are proud to be Registered Veterinary Technicians, and utilize their skills to the highest level. They recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better.
Our RVTs are passionate about their work in the veterinary community and the quality of care they provide. They align with our mission to ensure every pet and Juno team member has the support they need to thrive. They are invested in establishing a stellar standard for the veterinary industry; the Juno standard of care.
Who You Are
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You recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better
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You are passionate about your work in the veterinary community and the quality of care that you provide
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You recognize the value in all roles within the clinic, from DVM to ACA and you celebrate team work and collaboration within it
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You see Juno's vision, mission and goals and surprise! They match with yours!
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You have a can-do attitude that focuses on solutions and progress
Let's keep it real, we know that Juno won't be for everyone. As a group, we rank feedback and two-way communication as one of our core values and so we want to be transparent in helping you determine if this is a fit. How can you tell if this is for you? Well, this role is definitely for you if want to:
Always Be Growing: Our industry, our community, is constantly growing and evolving (as it should)! You thrive in being adaptable, curious and thinking outside of the box to help create and be part of a work environment and culture where people thrive! We unlock the tools and resources, you step into your potential and continue to grow alongside us.
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Be part of One Team: At Juno we work together, as one across the community of clinics and across the different roles. You want to join a team of veterinary professionals who are all practicing at the top of their skillset. You come together as one to develop our foundation, solve the problems and support each other in the nitty gritty. As one, our teams have each others' backs, celebrating the wins and working through the lows.
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Provide the Juno Standard of Care: Gold-standard medicine is the way we practice medicine. The Juno Standard of Care means really stepping into your role and utilizing your skills and knowledge to its full potential. It means locking arms with your team, knowing that you are all here to support each other, collaborate within your roles and have the same goal in mind and heart - medicine of the highest quality with the wellbeing of the pet always at the forefront. You see the value in each team member, because together as one, you can heal and save lives. And while there's a whole lot of knowledge on your team, you recognize that pet owners can need some support to fully understand what's going on. Not to worry, on top of being a vet med superhero, you also are a people person, and understand the value of communication and relationship building within our interactions. You represent a stellar standard of care to all you encounter within your work - the Juno Standard of Care.
Registered Veterinary Technicians (RVTs) are the veterinarian's primary medical support and play a vital role within the practice. RVTs must value the quality of care we provide at Juno Veterinary and communicate it to clients. The Virtual Team RVT plays a unique role in aiding the veterinarians and in-clinic care team in achieving greater efficiency in overall patient care.
Role Overview:
Virtual Team RVTs will apply their previously developed professional technical skills in anesthesia, surgery, dentistry, laboratory testing, patient nursing care, and client education in order to virtually assist clients via online chat or phone call. They advise clients on various subjects from minor questions and concerns to post-operative issues, and any other questions that may arise.
The Virtual Team RVT is responsible for effectively triaging pets, determining whether they require emergency care with a larger referral hospital, same-day or next-day urgent care appointment with Juno Veterinary, or if at-home care can be implemented with their recommendations. The Virtual Team RVT is also responsible for submitting requests for prescription refills. The team works closely with the in-clinic team to ensure high quality and continuous care, and RVTs need to communicate clearly with the veterinarians, other practice personnel, as well as with clients to ensure that patients receive the care that they need. The RVT must be a detail-oriented person who can make good decisions, respond quickly and calmly to crises, and always maintain high standards of patient care.
This often requires significant multi-tasking and a creative thinking ability. Strong interpersonal skills and the ability to set a good example, promote a positive work environment, and provide direction and motivation to coworkers are important aspects of the position.
Please note this position is for 'Overnights' only; 3-on // 3-off [option of 8 or 10 hour shifts]. Weekends and Holidays will be included in this shift rotation.
What You'll Do:
Collaborate with a team of skilled and passionate virtual RVTs to support our Members and team members in providing the Juno standard of care. More details below.
Responsibilities Include:
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Engaging with Juno Veterinary Members through text-based chat and phone.
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Address member concerns regarding the health and well-being of their animals, including both general queries and those directly related to Juno Veterinary clinic encounters.
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Reviewing patient medical records before and during interactions to quickly gain relative medical history.
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Utilizing your veterinary medical knowledge to accurately triage and make recommendations based on patient needs.
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Recording accurate medical records utilizing appropriate veterinary terminology to include documenting client communications.
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Collect, review and input medical records from referring animal hospitals.
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Deliver a world class client experience by conveying compassion and genuine care over chat, phone or video communication.
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Grow and thrive in a positive, inclusive environment of continuous learning and excellence in care.
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Implement the company's culture vision by encouraging flexible scheduling, self-compassion, work-life balance and blame and judgment free environment.
You Have:
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MUST be a Registered Veterinary Technician/Technologist with active registration with the OAVT or BCVTA in Good Standing
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Minimum 2 years of experience in clinic with triaging skills (ideally in an ER setting)
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Experience ideally in a large scale veterinary clinic;, i.e. multi-DVM general practice or Specialty service where you have comfortability with high volume
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experience in managing/caring for customers with varied emotional-ranges
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tech-savvy, experience with iOs system/multitude of medical digital platforms
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Exceptional communication skills: our vRVTs spend a lot of their days interacting with, educating and supporting members - this is a core focus of the role
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Proficiency in multi-tasking across many communication platforms
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You thrive in a steady work environment (slow days are not your thing)
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The ability to communicate well with cross functional teams and members (we have team members across 7 locations and 2 provinces/time zones, 10,000+ members and growing)
Our Promise To You:
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Full benefits package including access to mental health support, continuing education, and mentorship opportunities
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A collaborative team who has your back and will welcome you as part of the pack
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Time for you and your loved ones: great PTO, discounted Juno Vet services for pets
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An opportunity to make a positive impact for those around you
The role of Virtual RVT at Juno may require evening, weekend and holiday work. You may support members/clients who may be experiencing emotional distress and/or frustration. This position will be based remotely with potential occasional travel required locally. This position will also require extensive use of keyboard/text/chat functionality in addition to the continued use of a computer throughout your shift as a Virtual RVT.
We're looking for people who are not just team players, but also leaders. If you've made it this far, you're probably looking for something different than what's already out there. So were we — let's meet.
Interview Process
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Discovery Video Call with Pamela D'Ippolito (45 minutes)
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Video Interview with Virtual Care Manager (45 minutes)
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Video interview with Head of Virtual Care & Member Experience
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Offer
The starting wage range for this position is $26-28 / hour . Our wage offered may vary based upon experience, skillset and years of service, all of which will be assessed throughout the interview process.
Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!
