\r\nJob Description:\r\n\r\nCLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador. All Resident Technicians will be provided with fully-equipped service trucks.\r\n\r\n \r\n\r\n\r\n\tResponsible for performing complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment; in-shop repairs will need to be completed according to business needs.\r\n\tReviews and explains any maintenance, repair, or other service concerns directly to the customer and documents on work order.\r\n\tMay establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.\r\n\tSupports Machinery Set-Up and Adjustments.\r\n\tPromotes and sells service programs directly to assigned customers.\r\n\tMaintains current mechanical and technical knowledge of CLAAS and competitive products.\r\n\tCompletes all reports and forms required in conjunction with work assignments timely and proficiently. Including accounting for time and material used in performing assigned duties.\r\n\tIn collaboration with our Technical Support Center, schedule daily work assignments.\r\n\tExtensive working hours may be required in peak times under changing environments.\r\n\tNote: This position includes frequent travel by auto; a valid driver’s license with a verifiably safe driving history is required. Position may require overnight travel and weekend or evening work during peak seasons.\r\n\r\n\r\n\r\nYour profile:\r\n\r\n\r\n\tOther tasks as assigned or required by management\r\n\tAg Diesel Technology Degree highly preferred, or degree in Diesel Technology or equivalent work experience.\r\n\t3+ years’ experience in a field service technician / engineering role working on agricultural equipment.\r\n\tPrior experience in high visibility customer facing role required incl. troubleshooting methods and tools.\r\n\tWorking knowledge of CLAAS equipment and parts, a plus.\r\n\tIndependent in completing assigned tasks and solid ad-hoc decision making competences. \r\n\tMust be able to work efficiently and autonomously.\r\n\tHigh affinity to always put the customer and their needs first; ability to make sound recommendations on service and maintenance work for CLAAS equipment.\r\n\tExcellent oral and written communication skills.\r\n\tExcellent customer service skills.\r\n\tAbility to read and interpret parts and machine schematics.\r\n\tAbility to travel within region and to be able to work with limited supervision.\r\n\tAbility to safely operate large machinery. \r\n\tMust be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.\r\n\r\n\r\n\r\nFull-time Benefits Package Include:\r\n\r\n\r\n\tPremium free health, vision, short-term disability, and long-term disability;\r\n\tCompetitive rate dental plans;\r\n\tCompetitive paid time off, including Vacation, Sick, and Paid Holidays;\r\n\t401(k) with a generous company match;\r\n\tRetirement Readiness Program;\r\n\tCompany-Paid Life Insurance;\r\n\tFlexible Spending Accounts;\r\n\tEmployee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits\r\n\tFun & Safe Environment\r\n\r\n