\r\nJob Description:\r\n\r\nThe Technical Specialist & Trainer is a member of the CLAAS of America (CoA) Technical Support Center (TSC) team who provides technical support and technical training for North American CLAAS Dealers. This role has a primary focus on the support of the CLAAS Combine and front attachments. The position will also provide secondary support to other CLAAS products as demand requires.\r\n \r\n\r\n\r\n\tResponsible for being the expert in encompassing the complete CLAAS Combine and front attachments product ranges.\r\n\tLeads CoA efforts on Technical Service Training on all CLAAS combines and front attachment products. \r\n\tCreates technical training and videos that are to be published or presented in support of the North American training efforts.\r\n\tTroubleshoots / diagnoses / resolves technical issues over the phone or at customer / dealer location(s) as required to aide in effectively conducting machinery repairs.\r\n\tDevelop comprehensive technical reports detailing product performance and addressing technical changes as required.\r\n\tRegularly creates, evaluates, and edits product technical publications, such as field actions, and communications, specifically tailored for the North American market. \r\n\tServes as liaison between CLAAS Central Academy & CLAAS of America (CoA) training departments for specific areas of expertise. \r\n\tProvides input and assistance on the warranty of CLAAS combines and front attachment components.\r\n\tAdheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. \r\n\tDemonstrates regular and punctual attendance at the assigned work location.\r\n\tNote: This position includes some travel (5%- 10%); a valid driver’s license and passport are required.\r\n\tExtensive stays of 1-3 weeks may be required in support of personnel, training, or dealer regional harvest activities. During these times, 1 to 2 weekends away from home at a time is possible.\r\n\r\n\r\n\r\nYour profile:\r\n\r\n\r\n\tBachelors’ degree in Business or Ag related field preferred, or equivalent work experience.\r\n\t2-5 years’ work-related experience, preferred.\r\n\tAgricultural equipment experience to include diesel engine technology, CLAAS equipment experience a plus.\r\n\tProven excellent technical communication skills in both written and oral form.\r\n\tAbility to read engineering prints, especially electro/hydraulic schematics.\r\n\tProved ability to prepare presentations and present ideas across audiences.\r\n\tStrong ability to work independently in a versatile environment.\r\n\tExpert level understanding of North American harvesting technology.\r\n\tStrong problem solving and decision-making skills.\r\n\tExceptional Project Management Skills.\r\n\tAdvanced computer skills including experience with internet-based applications, databases, and machine/engine diagnostic software(s).\r\n\tMust be able to maintain professionalism and confidentiality at all times.\r\n\r\n\r\n\r\nFull-time Benefits Package Include:\r\n\r\n\r\n\tPremium free health, vision, short-term disability, and long-term disability;\r\n\tCompetitive rate dental plans;\r\n\tCompetitive paid time off;\r\n\t401(k) with a generous company match;\r\n\tRetirement Readiness Program;\r\n\tCompany-Paid Life Insurance;\r\n\tFlexible Spending Accounts;\r\n\tDependent Care Resources Program;\r\n\tTuition Reimbursement;\r\n\tEmployee Assistance Program, including mental health;\r\n\tWellness Programs including weight loss, diabetes management, and high blood pressure management;\r\n\tLegal & Financial Services;\r\n\tFun & Safe Environment\r\n\r\n
