Job Description Background & Context Position Overview - Basic Functions & Responsibility The primary responsibility of the Field Services Veterinarian (FSV) is to execute the FSV strategy and tactical plans to achieve business outcomes, drive sales and market share growth, maximise biopharma and MAHI portfolio opportunities including launches and provide first class technical support to our customers, stakeholders, KOLs and influencers and support the technical needs of the sales regions. The Field Services Veterinarian will interact with customers on a technical level, deliver presentations at forums local and national, and train sales representatives on the use of technical data during sales calls. The Field Services Veterinarian will also coach sales representatives on technical selling. Of critical importance to the successful execution of this role is the ability to communicate technical information effectively to a range of audiences. This includes the development of effective product/industry training programs for appropriate staff. The Field Services Veterinarian will also support preparation of technical tools and provide field technical support to the marketing team. Attention to detail and presentation skills are key competencies. Understanding the role and opportunity of the Field Services technical services team in ensuring commercial success of the marketing and sales teams is necessary so that appropriate technical support of sales is provided. The Field Services Veterinarian is based in field within their defined territory and reports to the Field Services Team Leader Australia. Primary Activities – Accountabilities Primary activities include, but are not limited to: Field implementation § Successfully execute the Field Veterinary Services strategy and action plans to achieve business goals. § Liaise with the sales team to develop and implement territory plans for technical field coverage, including customer visits, provision of best practice technical trainings and presentations, and measurement and achievement of defined key team field metrics. § Utilise the sales team within territory to influence customers and clients to drive sales and market share growth. § Serve as the territory’s technical expert, evaluating regional and individual technical training needs of the sales representatives and coaching sales representatives in technical selling skills. § Prepare and deliver technical trainings on our products to our veterinary and retail customers and to university and TAFE students. § Build and maintain effective working relationships with customers and stakeholders (e.g., veterinarians, vet Nurses, store managers, etc). Develop and maintain relationships with key opinion leaders (KOL’s) and key influencers (e.g. specialists, vet schools, key accounts etc). to investigate, evaluate / obtain alignment and implement new business opportunities. Ensure adoption, best practice use, and value capture of CRM (MAXX). § Represent the company at Veterinary Schools, Professional Veterinary Associations and Conferences Ensure adoption, best practice use, and value capture of CRM (MAXX). Technical Services Provide technical advice to veterinarians, veterinary and pet retail staff, and consumers on company products. Ensure best practice use and adoption of CRM (MAXX) with respect to case entries for AEs, PQCs and Technical Enquiries. Development and implementation of field materials as determined with marketing and the Field Services Technical manager in consultation with the Technical Services Lead Develop and implement market development studies and produce publications to support launches and drive portfolio development. Develop and implement market development studies and produce publications to support launches and drive portfolio development. Operational Collaboration Develop and implement market development studies and produce publications to support launches and drive portfolio development. § Ensure effective communication across the sales and marketing team, share knowledge and participate positively in sales team meetings and marketing-initiated forums. Develop and implement market development studies and produce publications to support launches and drive portfolio development. § Ensure all business activity complies with all relevant Acts, policies and procedures. Learning and Development § Maintain a high level of product knowledge, as well as a broader understanding of Animal Health issues. § Maintain a high level of product knowledge for competitor products to ensure appropriate positioning of our Animal Health products. Maintenance and Housekeeping · Ensure equipment and all tools of trade are maintained in a clean and safe working order at all times. · Ensure good housekeeping in the work area in accordance with company and relevant quality standards. Documentation and PV Responsibilities · Maintain all documentation in accordance with Company and relevant quality standards. · Undergo PV training to ensure that you are familiar with the required reporting processes and timelines for Adverse Events and Product Quality complaints. · Ensure that all potential PV and Product Quality Complaint information encountered is reported as per the PV reporting processes and timelines described in your local and global PV/ PQC training. · Undertake PV related activities as assigned to you by your manager. These may include review of scientific literature for potential PV related AH product information, assistance with training of colleagues in various aspects of PV, supporting the marketing teams to ensure potential PV information is identified and reported correctly during market research, post registration studies and social media activities. EHS § Ensure all hazards and environmental aspects in your area are identified, documented, assessed and controlled in accordance with EHS procedures. § Ensure compliance with legal and other requirements. § Ensure you adhere to all EHS information, policies, instructions, training and supervision as is necessary to perform your work in a manner that is safe and without significant risk to health or the environment. § Ensure compilation of EHS reports as required by senior management, regulatory authorities and others. § Identify and record EHS monitoring requirements and implement appropriate monitoring. § Ensure scheduled audits and inspections (for which you are responsible) are conducted and necessary corrective actions are developed and completed. Key Skills, Knowledge, Experience, Qualifications and Competencies required (include specific skill levels required to apply Company Leadership Standards) Qualifications: § A Veterinary Degree and registration with the Veterinary Surgeons Board of Queensland is essential. Post-Graduate qualifications, such as membership of the Australian College, are an advantage. Experience: § Minimum 3 years’ experience in clinical companion animal veterinary general or specialty practice § Experience with companion animal vaccines and parasiticides; industry experience, research experience not essential but preferred Key Skills & Competencies: § Excellent presentation, oral and written communications skills § Ability to convey technical information in a manner easily understood § Ability to define and implement calendar plans for achievement of aligned metrics including measurement of key performance indicators § Competency in MS Office (Word, PowerPoint, Excel) § Must be able to work effectively with our customers, stakeholders and sales force § High level of flexibility and resilience. § Negotiation and influencing skills. § Ability to problem solve in a logical manner § Excellent organisational skills and timeliness in responding to customer needs. § Ability to work well with others, demonstrating collaboration and inclusive behaviours. § Self-starter with initiative who works well with minimal supervision. § Ability to make decisions on a day-to-day basis concerning normal activities COMPANY LEADERSHIP BEHAVIOURS · Knowing to Learning - Challenge yourself by continuously learning from other people, industries and organisations. Foster a culture of curiosity and openness to new ideas. · Withholding to Sharing - Actively collaborate in cross-functional teams to share capabilities, ideas, resources, and innovations. Lead change by being candid and sharing critical information people need to know to perform at their best. · Controlling to Empowering - Foster an environment of autonomy at all levels of the organisation. Appropriately put decisions rights where they belong regardless of hierarchy and allow for innovation. · Planning to Experimentation - Make effective and rapid decisions for the business based on incomplete information or without being certain of the outcomes. Experiment with courageous new ideas, approaches and improvements to current processes. Accountable for extracting lessons learned from failures and mistakes. · Silos to Networks - Build partnerships, break down barriers, and collaborate across the enterprise in a positive way. Engage and align multiple internal and external stakeholders towards a common goal. · Build a Diverse and Inclusive Culture - Attract, retain and develop employees of different cultures, backgrounds and experience. Actively contribute to creating a culture of inclusion. Foster an environment in which each person feels empowered to contribute their unique perspective. · Focus on Customers, Including Patients - Focus the entire organization on delivering value for customers, including patients, by understanding and meeting their needs. · Demonstrate Ethics & Integrity - Adhere to the highest standards of trustworthy and ethical behaviour in all interactions and hold others to the same standards; comply with all laws, policies and regulations; identify and address ethical issues without hesitation. · Drive Results - Set clear performance standards; overcome obstacles; hold ourselves and others accountable for achieving results. Required Skills: Business Decisions, Business Decisions, Business Opportunities, Business Planning, Calendar Planning, Communication, Corrective Action Management, Customer Collaborations, Customer Relationship Building, Customer Relationship Management (CRM), Direct Marketing, Healthcare Marketing, Legal Compliance, Maintenance Processes, Market Development, Marketing, Marketing Campaign Development, Marketing Communications (MarCom), Market Research, Poultry Management, Pricing Strategies, Product Management, Reporting Requirements, Segmentation Strategy, Social Media {+ 4 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Remote Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 02/27/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
