- Work-Life Balance: Full-time Mon–Fri role. No weekends or public holidays
- Clinical Career Move: Apply your veterinary expertise in a corporate setting
- Supportive Culture: Join a premier team dedicated to animal welfare
About Us
Lyppard is Australia’s market leader in Veterinary wholesaling and distribution, committed to delivering a positive difference to animal health through high quality services and products.
Lyppard Australia is a division of Animal Care and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The Opportunity
We are looking for a person with a friendly, "can-do" attitude to join our busy, close-knit team at our Mentone site. As the front line of support for our Victorian, Tasmanian & international clients, you will provide the professional service essential to maintaining high client satisfaction.
This position is full-time (Monday–Friday) with no weekend or public holiday attendance required.
What You Will do?
- Process Orders: Manage high-volume orders via phone and email with precision;
- Problem Solve: Communicate stock availability and offer product alternatives;
- Build Relationships: Provide accurate technical information to maintain client trust;
- Collaborate: Support branch projects and assist the warehouse or sales teams when needed.
What we are looking for:
- Customer Service: Previous experience in a fast-paced service or administrative role;
- Attention to Detail: Strong attention to detail and numerical competency (Accounts Receivable experience is a plus);
- Tech Savvy: Proficiency in Word, Excel, and Outlook;
- Communication: Excellent communication skills and a professional phone manner;
- Versatility: General warehouse duties (picking/packing) as required;
- Industry Knowledge: Technical knowledge of veterinary products or animal health environments is highly regarded;
- Requirement:The successful candidate must have reliable transport and will be required to complete a Police check.
Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
- Employee Share Plan;
- Company Paid Parental Leave;
- Employee Assistance Program for Mental Health Wellbeing;
- Staff Awards;
- Employee Referral Program;
- Health Insurance Discounts;
- And More.
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.
How to apply
At Lyppard, we value hard work, initiative, and a collaborative spirit. If you’re approachable, committed and have a passion for amazing customer service, we’d love to hear from you.
Click ‘Apply’ now to become a vital part of our Melbourne team and help us deliver excellence to veterinary clinics across the region.
Pre-employment checks may be required and will be discussed with the successful candidate.
We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.
No agency assistance required.