In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca/careers
As NAIT continues to grow its student body and lead the way in hands on learning, we are recruiting skilled and passionate individuals to help support current and future industry professionals and become a part of Canada’s leading polytechnic.
Reporting to the Associate Dean, Dental and Animal Clinical Services, the Clinic Operations Coordinator provides operational and administrative support for NAIT's on-campus veterinary clinic which is an accredited lab necessary to program delivery. This role coordinates daily clinic activities in conjunction with academic programming, supports patient bookings and records, ensures compliance with institutional policies and external regulatory requirements.
Key Responsibilities:
Clinic Operations
- Coordinate daily clinic activities to ensure smooth operations and compliance with NAIT policies, health/safety, and veterinary regulations.
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Liaise with internal departments to support operational needs.
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Assist with patient booking systems, clinic records, and data management.
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Monitor patient flow and assist with maintaining required clientele for academic program delivery, with assistance from the Associate Dean.
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Prepare purchase orders, verify invoices, track consumables; reconcile routine operational expenses and escalate variances for review/approval by the Associate Dean.
Leadership
- Coordinate daily work assignments and schedules for Ed Tech/IA teams to ensure clinic and academic operations.
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Provide leadership, coaching and mentoring.
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Develop and implement team management strategies and process improvement.
Administration and Client Outreach
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Maintain clinic compliance documentation (accreditation, safety, privacy)
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Coordinate clinic rentals and logistics.
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Serve as a first point of contact for routine client inquiries; triage and document concerns; coordinate resolutions with program and/or school leadership while maintaining confidentiality and professionalism.
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Collaborate with Senior Veterinary Medical Officer and Associate Dean regarding clinic operations and accreditation.
Skills and Abilities:
- Strong organizational and time management skills.
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Strong oral and written communication.
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Proficiency with administrative systems and Microsoft Office.
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Familiarity with clinic booking and record systems.
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Knowledge of legislative requirements, safety regulations, and data management standards.
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Understanding of dental clinic workflows, accreditation requirements, and infection control protocols.
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Basic financial process knowledge.
Qualifications:
- Diploma in a related field (healthcare, veterinary or business administration).
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5 years of administrative/operational support experience in a clinic or educational setting.
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Knowledge of Privacy Act, OHS and clinic accreditation requirements an asset.
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Equivalencies to be considered.
Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).
Remuneration: $71,863.48 - $96,641.22 annually, plus a comprehensive benefits package. (Classification – Coordinator II).
This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.
Please submit a resume and cover letter to be considered for this opportunity.
About NAIT
We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.
People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.
NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.
NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at careers@nait.ca.
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