Our team is highly skilled, passionate about our community, and we care. Let’s grow together.
Who We Are
In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.
The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.
The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.
Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.
The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.
We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.
Let’s grow together.
What You Will Get To Do
The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.
By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.
Reporting to the Supervisor, By-law and Animal Services, the Animal Care Attendant is responsible for providing high standards of animal care, shelter operations support, and public service at the Animal Services Centre. This role supports the health, safety, and well-being of sheltered animals while ensuring a welcoming, professional environment for the public.
Key responsibilities include, but are not limited to:
Providing daily animal care including feeding, cleaning, sanitizing housing areas, and enrichment activities in accordance with best practices, policies, and guidelines.
Administering minor medical and health treatments, including vaccinations, parasite control, and medications, under the general direction of a Veterinarian.
Monitoring animal health and behaviour and maintaining accurate daily health and treatment records.
Conducting general physical and behavioural assessments upon animal intake.
Assisting with the transportation of animals to veterinary appointments, including spay/neuter procedures and other required medical visits.
Providing customer service and administrative support, including reception duties, processing transactions, responding to inquiries, and educating the public on Town policies and by-laws.
Answering and directing telephone and in-person inquiries in a courteous, professional, and confidential manner.
Maintaining accurate records related to lost and found pets, shelter intakes, adoptions, and licensing.
Performing general janitorial and facility maintenance duties, including cleaning, grounds keeping, and snow clearing, to ensure a safe and sanitary environment.
Processing financial transactions in accordance with established procedures.
Supporting the promotion of animal adoptions through the Town’s website and other communication channels.
and other duties as assigned.
Who You Are
Our Animal Services team is looking for a self-motivated, solutions-oriented team player. You convey your thoughts clearly and concisely, both written and verbally. You listen attentively and ask questions for clarification and understanding. Using sound judgment, you demonstrate tact, diplomacy and sound discretion when working with the general public on issues of a sensitive nature.
You’re always happy to learn new thing s and to help build a working environment that encourages and cultivates new ideas. You foster a collaborative team environment among co-workers, and work well both independently and as part of a team. You solve problems by identifying, gathering and processing relevant information to determine possible solutions, evaluate them and make recommendations.
What You Bring To Our Team
As the successful applicant, you must possess:
A post-secondary diploma or certificate in Veterinary Technician, Animal Care, Police Foundations, Law and Security Administration, or a related field, or an equivalent combination of education and experience.
Minimum of one (1) year of related experience in a municipal animal shelter, veterinary clinic, animal care facility, or similar environment, including hands-on animal care and administrative duties.
Working knowledge of municipal by-laws and applicable provincial legislation.
Demonstrated knowledge of animal behaviour, handling, and care practices.
Strong computer proficiency, including experience with Microsoft Office (Word, Excel, Outlook) and database systems.
Ability to safely perform the physical requirements of the role, including lifting, carrying, bending, standing for extended periods, and working in varying environmental conditions, with or without accommodation.
Strong attention to detail, sound judgment, and effective decision-making skills.
Ability to work safely and in compliance with all workplace health and safety regulations and procedures.
Ability to work independently as well as collaboratively within a team environment.
A valid Ontario Class “G” Driver’s Licence in good standing
What We Offer You
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Hourly rate: $23.89 - $26.59 (CUPE PT, Band C - Salary Under Review)
Hybrid information:
Mobile Frontline
Hours:
Flex hours, including days, evenings and weekends (maximum of 24 hours per week).
Closing Date:
February 19, 2026
Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.
Our commitment to Inclusion, Diversity, Equity, and Antiracism
At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.
Equal Employment Opportunity Statement
The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Accommodation
The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.
We thank all applicants and advise that only those selected for further consideration will be contacted.
The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.
Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.
