Veterinary Receptionist

Loch Lomond Veterinary Hospital • Full-time • Saint John, New Brunswick, Canada • USD $ 18 - USD $ 21 / hour • 2w ago

Loch Lomond Veterinary Hospital is seeking a friendly, organized, and compassionate Veterinary Receptionist to join our team!

Loch Lomond Veterinary Hospital is dedicated to providing our patients with the highest standard of care. Our commitment to unparalleled service ensures our clients receive open and honest communication. We believe in practicing high-quality evidence-based veterinary medicine and surgery, all within a warm and collaborative environment.

Our goal is to educate our clients about animal care and ownership, while promoting public health awareness. We strive to build strong partnerships with our clients that prioritize their pet’s health and nurture the human-animal bond. Respect, honesty, and compassion guide everything we do, for both our clients and their pets.

We value our team and the important role each member plays. We are committed to training, mentoring, and supporting staff as they grow in their careers. We are currently seeking a passionate Veterinary Assistant to join our team. This role blends hands-on patient care with client-facing reception support and is vital to the daily flow of the hospital.

Why Join Us?

We recognize that every employee is unique and are committed to providing a supportive workplace and compensation package that reflects individual experience, growth, and professional goals.

Benefits include:

Extended Health & Dental Benefits
Continuing Education Stipend
Vacation Premiums & Paid Time Off
And more!

Key Responsibilities

Greet clients in person and over the phone in a friendly, professional manner
Schedule appointments and manage appointment flow
Answer phones, manage messages, and direct inquiries appropriately
Process payments, invoices, and client accounts
Maintain accurate client and patient records
Provide empathetic support to clients during emotional or stressful situations
Maintain a clean, organized, and welcoming reception area
Communicate effectively with veterinarians and support staff

Qualifications

Previous experience in reception, customer service, or a veterinary clinic is an asset
Strong communication and organizational skills
Calm, compassionate, and professional demeanor
Ability to multitask in a fast-paced environment
Dependable, detail-oriented, and team-focused
Commitment to excellent client service and ethical standards
Equine experience is an asset
Experience using Idexx Neo Practice Management Software is an asset

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Expected hours: 40 – 44 per week

Experience: