Join our team as 3PL & Managed Services Coordinator. This is a central role, managing Business-as-Usual (BAU) operational performance while acting as the primary link between the customer and internal stakeholders.
You will own day‑to‑day operational oversight, performance reporting, issue management, and coordination across teams to ensure strong customer alignment and consistent service delivery. As the Business Customer Liaison, you’ll provide operational insights that help customers and internal teams maintain transparency, accountability, and continuous improvement.
More about the role
Own and manage BAU operational performance, ensuring services are delivered in line with agreed expectations, SLAs, and performance metrics.
Monitor operational performance, proactively identifying challenges, risks, and improvement opportunities, and driving timely resolution.
Coordinate with Operations teams on resource planning and capacity management to support BAU operations and changing customer requirements.
Identify, track, and coordinate resolution of product and operational issues, working closely with internal Operations, Product, Technology, and Support teams.
Design, build, and maintain automated data reports and dashboards to provide accurate, timely visibility into operational performance.
Serve as the primary day-to-day operational contact for the customer, providing regular performance updates, insights, and issue status.
Act as the central liaison between the customer and internal stakeholders, ensuring alignment, clear communication, and effective execution of BAU operations.
Translate customer needs, feedback, and operational data into actionable inputs for internal teams.
Support continuous improvement initiatives by leveraging data, customer insights, and operational best practices.
Ensure operational documentation, reporting, and communication are clear, consistent, and up to date.
About you
Candidates will have experience in an operational heavy, service orientated role. They will have a strong understanding of standard performance monitoring and operational management.
Experience in a matrixed, or enterprise environment; with familiarity with SLA reporting – and experience supporting customers where service is the commodity.
Specialised Knowledge and Skills:
Experience and knowledge of the veterinary profession or animal health market preferable.
Understanding of managing and supporting standard operating performance.
Be fully adept with Microsoft Office packages; familiarity of in-house bespoke systems and Salesforce CRM. .
Excellent interpersonal and communication skills.
Why Covetrus?
At Covetrus, we believe in empowering our team to succeed while offering the tools and support needed to thrive. This role offers a unique chance to contribute to a thriving business and build lasting relationships with veterinary practices.
Take the next step in your career with Covetrus. Apply now to join our passionate and results-driven team!
Here's a glimpse of what awaits you:
🌟 Covetrus Advantage: Unleash the power of savings with our exclusive Covetrus Advantage program. Enjoy access to thousands of retail discounts and cashback opportunities, transforming your everyday purchases into delightful savings.
🌈 Inclusive Culture: Be a part of a vibrant and inclusive work environment where every voice is valued, and diversity is celebrated. Experience a sense of belonging that empowers you to bring your authentic self to work every day.
🌠 Your Future, Your Way: Secure your future with our Life Insurance plan, where you have the freedom to choose your beneficiaries, ensuring peace of mind for you and your loved ones.
🏦 Financial Confidence: Take charge of your financial journey with our Company Pension Scheme. Covetrus contributes 5% to every employee, paving the way for a brighter and more secure future.
🚴 Cycle to Success: Embrace a healthier lifestyle and save up to 42% with our Cycle To Work Scheme. Enjoy tax-free cycling while exploring a fantastic range of bikes, along with a wide selection of clothing and accessories.
🤝 Support When You Need It: Our Employee Assistance Program is your trusted companion in times of need. This confidential service provides comprehensive support not only to you but also to your partners ensuring their well-being is a top priority.
🎉 Celebrate You: We believe that your special day deserves to be celebrated! Enjoy a Birthday Day Off, because your happiness matters.
👓 Clear Vision: Your well-being extends to your eyes too! Benefit from Eye Care Vouchers, provided in collaboration with Specsavers, ensuring your vision remains as sharp as your aspirations.
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
