Product Designer

IDEXX • Full-time • Auckland, New Zealand • 1w ago

As aProduct Designerat IDEXX,youwill craft intuitive, user-centeredexperiences for our diverse veterinary software products. Byleveragingstrong visual and interaction problem-solving skills, you will deliver world-class designs that empower our customers and enhance satisfaction. Working closely with cross-functional teams—including product, development, and other designers—you will create seamless digitalexperiencesthat support IDEXX’s evolving software product ecosystem.

Your focus within IDEXXwill beezyVet,aSAAScloud based Veterinary Practice Managementsystem,a comprehensivesoftware solutionforindividual vet practicesthrough to enterprise vet organisations. We help veterinary practices save time, increase revenue, communicate better withclientsand reduce workload stress.Byprovidingpatientrecorddata,consultation workflows,diagnostics,clientcommunications,businessinsightsandinventory managementsystems.

So what are we looking for? 

A problem solver at heart, passionate about understanding the problem and advocating for the customer, helping strike a balance between the desirability, viability, and feasibility of solutions.

You will have anextensiveUX and CXtool set, that is pragmatic in helping the product trio understand the right problem and be creative inprovidingthe rightsolution.
Have theability to discover,understandand communicatethe problemspaceand execute user experience initiatives fora complex domain, managerisk, simplifyexperienceswhileincreasing product quality,thisshouldbeevidentin your portfolio.
Can engagewith customers viavariousfeedbackforums;one to one conversations, onsitevisitsand online video conversations.
Can gather feedback,listenandsummariseknowledge. Use design rationale toadapt anditeratethe solution so that the product will be of real benefit.
Responsible for creating interactive user centric prototypes,process models,journey maps,designframeworksor other required artefacts.
Ideally experience in usingGen AI tools in their process,whilemaintainingprinciples ofagreat designprocess.
Ability to use data to inform decisionmaking, not just qualitative insight.
Create well-considered design plansandbringProductManagersand Engineerson the journey tobring the solution to life!

What you will bring: 

5+ years’experience inProduct Design–UX& CX
Solid understanding of UI design principles, mobile first, interaction design,prototyping, accessibility standards (e.g., WCAG)andusingGen AI Toolson your process.
Prior experience workingincomplex domains,prior exposure to medical applications and software design is helpful.
High attention to detail, but also the ability to move between tactical and strategic thinking.
Clear communicator (Fluency in English),a greatlistenerand influencer.
Ability to effectively work on multiple projects simultaneously and in a multi-team cross-functional environment.
Excellent written and verbal communication skills in-person and via video calls
Strong understanding of the software development process,working in an Agilemethodologyis beneficial.
Being an advocate of the user-centereddesign process and contributing to the overall user experience of IDEXX products.
Occasional travel may berequired.

WhyYou’llLove It Here:

A mission that matters: Transforming healthcare experiences for pets and their people.
Opportunity to shape not just products, but also the culture and future of a leader in Veterinary care.
Competitive compensation and great benefits.
A passionate team that celebrates curiosity, innovation, and doing the right thing.
Structured onboarding, induction, ongoingtrainingand transparent performance driven professional development 
Continuous L&D (both internal and externally) 
Macbook& design software and access to the latest Gen AI tools.
Hybrid working with a great office space to collaborate - including a gym and roof-top terrace! 
Coffee + Fruit + Food Truck Friday
Dog friendly office 
Fully subsidized Southern Cross Health insurance 
Part subsidized parking viaParkable

AboutIDEXX:
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’spursue what matters together.

IDEXX values a diverse workforce andworkplaceand strongly encourages women, people ofcolor, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race,color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. 

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