Overview
Performs basic administrative and general customer service duties. Arrange of transportation for local and international deliveries.
Responsibilities
Provide timely and accurate customer services, secure that procedures are being followed;
Smooth order processing with optimal economic efficiency and maximum customer service;
Plan shipments and provide instructions to the warehouse on the preparation of deliveries;
Maintain administration and customer files;
Proactively participate in order prediction by running reports and contacting customers;
Prepare colleagues as backup and act as backup during absence of CS&Demand planner, RM&Production Planner;
Preparation and checking of shipping documents;
Arrangement of transportation (trucks, collective cargoes, multi-modal) for local and international deliveries;
Timely and accurate communication, administration and documentation on customer services and sales activities (internally and externally);
Customer retention improvement.
Qualifications
- High education (economy is preferable)
- Experience in a customer service environment
- Strong written and oral communication
- Proficient with computer systems, including MS Office, word, excel, PowerPoint
- Attention to detail
- Positive & growth mindset, always looking for new opportunities
- Customer focused Team player
- Multitask management
- Time management
- Stress resistance
