Client Services Representative

Plessis Veterinary Hospital • Full-time • Winnipeg, Manitoba, Canada • 3w ago

Customer Service Representative

Are you enthusiastic about helping people and love working around dogs and cats? Do you thrive in a fast-paced, collaborative environment? If so, we would love to meet you!

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families. We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to multitask in a high-energy environment.

Key Responsibilities:

Greet clients, patients warmly and professionally
Answer multi-line phones and schedule appointments efficiently
Provide accurate information about services, policies, and procedures
Process payments and maintain accurate medical records
Coordinate with veterinarians and technicians to ensure smooth workflow
Manage client concerns with empathy and professionalism
Maintain a clean, organized front desk and reception area

What we are looking for:

Outstanding customer service and communication skills
Ability to remain calm and positive in a fast-paced setting
Strong organizational and multitasking abilities
Genuine desire to collaborate with dogs and cats
Flexibility to work varying shifts, including mornings, evenings, and weekends
Previous customer service experience required (veterinary experience preferred but not required)

If you are compassionate, dependable, and dedicated to providing superior customer service while making a difference in the lives of pets and their families, we encourage you to apply today.

Join our team and help us deliver exceptional care - for the love of animals and the people who love them.

Please send your resume and cover letter to gail.richter@nva.com