• Application configuration management: execute and maintain ERP application configurations to meet user and business requirements while developing and recommending improvements to standard and moderately complex application support processes and procedures.
• Application development & deployment:
• Support and be actively involved in full-cycle ERP implementation projects, from blueprinting to go-live and post-go-live support.
• Full participation and support of ERP upgrades, patching, and enhancements/small projects
• User communication & support: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs.
• Application support: Conducts advanced and complex application support activities to deliver on business outcomes.
• Stakeholder management: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
• Vendor management: Manages positive relationships with software vendors and negotiates contracts.
• Analytical Thinking & Problem Solving: Applied logic and structured thinking to solve complex technical problems, ensuring accuracy and diligence in every stage of development, testing, and documentation.
• Business & Financial Acumen: Initiative-taking interest in understanding the financial and business landscape of the company to provide insights that turn technical data into a strategic tool for the organization.
• Continuous Growth & Self-Development: Strong commitment to personal growth by seeking feedback and coaching, aligning career goals with the business, and maintaining an elevated level of self-accountability.
• Impactful Partnership & Team Collaboration: Developed skills for effective cross-functional collaboration, understanding customer needs to anticipate potential risks and identifying the best benefits of proposed solutions.
• Execution Excellence & Adaptability: Excellent ability to manage multiple priorities with a willingness to learn and adapt to evolving business needs, ensuring the successful end-to-end execution of projects.
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