Veterinary Practice Manager

Southeast Veterinary Neurology • Full-time • Miami, Florida, United States • USD $85k - USD $95k / year • 1w ago

Practice Manager Required for Veterinary Neurology Hospital, Miami

Are you an experienced leader with a track record of inspiring those around you to achieve great things?
Are you someone who lives their values and contributes positively to team culture?
Do you know your way around a set of accounts?
Are you the sort of person who works collaboratively with others so work gets done on time?
Does it matter to you to do meaningful work, be accountable and deliver excellence in all that you do?
If so, please read on. We may have the job for you.

Job Description

Southeast Veterinary Neurology (SEVN) is seeking an experienced, values-driven Practice Manager to lead operations at our Miami hospital. This role requires a strong leader who can drive performance, build culture, and ensure operational excellence in a fast-paced specialty environment. This is a key leadership position responsible for overseeing hospital operations, developing team performance, and achieving financial and operational goals while delivering an exceptional experience to our patients, clients, and referring veterinarians.

About Us

Southeast Veterinary Neurology (SEVN) is one of the largest independently owned veterinary neurology groups in the United States. We are a single-specialty practice dedicated exclusively to the diagnosis and treatment of diseases of the brain, spinal cord, nerves, and muscles. Our mission is to keep families together by providing second chances to pets with neurological disease and hope to the people who love them through compassionate care, empathetic service, and humble expertise. Over the next decade, our goal is to keep 70,000 families whole, create an unmatched workplace experience built on growth and collaboration, and become the undisputed leader in veterinary neurology. We are looking for a leader who is aligned with this vision and motivated to help us achieve it.

About You

Planning and Execution

You are disciplined, organized, and thoughtful in your approach. You plan effectively, execute with urgency, and consistently deliver high-quality results on time. You are a self-starter who aligns your work with strategic priorities and avoids inefficiencies.

Leadership and Accountability

You are a collaborative and inspiring leader who holds others accountable to high standards. You develop your team through coaching, feedback, and clear expectations, while maintaining a strong focus on results. You take ownership of performance and lead with integrity.

Growth Mindset

You are a continuous learner who embraces challenges and uses setbacks as opportunities for growth. You actively seek feedback, refine your approach, and strive for continuous improvement.

Operational and Financial Management

You are highly effective in managing hospital operations, including staffing, scheduling, and workflow efficiency. You are comfortable working with financial data, budgets, and reporting, and use data to guide decision-making. You take ownership of key performance indicators, including revenue, labor costs, cost of goods, and client experience, and consistently act on data to drive results.

About the Role

The Practice Manager reports directly to the Director of Operations and works in close collaboration with the Medical Director to ensure alignment between medical and operational priorities. This role is responsible for the overall performance of the hospital, including operational efficiency, team development, client experience, and financial results. Key responsibilities include leading hospital operations and ensuring alignment with SEVN standards and protocols, developing and maintaining standard operating procedures, driving hospital performance against financial and operational targets, monitoring KPIs and implementing action plans, managing staffing and workflow efficiency, leading and developing department leaders, ensuring regulatory compliance, maintaining accurate records and reporting, supporting recruitment and onboarding, and collaborating with marketing to support referral growth. This is a highly visible leadership role and requires active engagement on the hospital floor. Flexibility is required, including occasional evenings and weekends.

What Success Looks Like (First 6 - 12 Months)

Successful candidates will establish strong team alignment, maintain operational stability, and build trust with department leaders and staff. You will demonstrate measurable progress toward KPI targets, including revenue performance, labor management, and client experience, while building a high-performing and collaborative culture.

Candidate Responsibilities

Execute strategic and operational plans at the hospital level
Oversee administrative and operational management of the hospital
Ensure high-quality service delivery and client experience
Maintain and improve operational systems and processes
Develop and support team members to achieve high performance

Qualifications

Bachelor’s degree preferred
CVPM certification preferred
Minimum of 5 years of management experience in a veterinary or healthcare setting required
Demonstrated experience in team leadership, operations, and financial management
Proficiency with practice management systems, CRM tools, and standard office software
Experience with budgeting, KPI tracking, and performance reporting preferred

Pay: $85,000.00 - $95,000.00 per year

Benefits: