Summary of Job Purpose and Function
The Expeditor will supervise and manage all aspects of the technical support staff and ensure the daily flow of appointments and patient care is nothing less then exceptional. The Expeditor is proficient in pet restraint, lab work, procedures, surgery, nursing care, triage/discharge of patients, and excels at client communication. They will aid the doctors in achieving greater efficiency by better organizing the flow of the day. The Expeditor is expected to train, coach, mentor their direct reports and exemplify the hospital’s culture.
Essential Responsibilities and Tasks
- Oversee and ensure compassionate and quality patient care
- Medical chart and documentation compliance, ensure all are accurate and up to date
- Oversee and collaborate the daily flow of appointments and surgeries with Client Service Manager
- Involved with HR, recruiting, and terminating
- Training and mentoring staff
- Oversee/manage technical staff schedules
- Monitor compliance of policy and procedures
- Oversee Inventory
- Conflict management
- Work closely with hospital practice owner/practice manager regarding staffing, scheduling and daily changes/challenges for all technical staff
- Field questions and inquires about services, triage, and products.
- Provide knowledgeable advice concerning the care and treatment of animals.
- Know common drugs and protocols and be able to explain them to clients.
- Follow established hospital policies and procedures when handling client concerns and complaints.
- Maintain a clean and orderly facility.
- Perform CSR duties when a CSR is unavailable.
- Operate and maintain hospital equipment i.e.: EKG, fluid pump, scales, CO2 monitor, and anesthesia machines.
- Over see kennels/ boarding
Hiring Qualifications
Leadership Competencies
Approachability
Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Conflict Management
Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Developing Direct Reports
Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
Directing Others
Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Functional Competencies
Delegation
Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports finish their own work.
Hiring and Staffing
Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Managing and Measuring Work
Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
Priority Setting
Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Drive For Results
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Capabilities
Ability to Multi-task
Manages multiple tasks at one time, quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Organizational Ability
Demonstrates a systemic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Intellectual Ability
Accurately and consistently follows instructions delivered in an oral, written or diagram format. Provide directions. Commitment to continual learning.
Mathematical Ability
Ability to add, subtract, multiply, and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
Computer Skills
Comfortably and confidently uses a computer and specialized software.
Sales and Marketing Skills
Educates clients on preventive care, pet health needs and hospital services.
Forward Thinking
Success in this position is dependent on applicant’s ability to anticipate needs of the team and the ability to maneuver the schedule in order to make the day more successful.
Attitudes
Initiative
Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand.
Integrity
Firmly adheres to the values and ethics of the Hospital. Exhibits honesty, discretion, and sound judgment.
Cooperativeness
Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
Flexibility
Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence
Able and willing to perform tasks without supervision.
Tolerance for Stress/ Resiliency
Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Special Working Conditions
- Employee should expect to spend nearly all of their workdays standing, sitting and typing at a computer.
- They should have a physical strength and the ability to safely lift objects weighing up to 50 pounds without assistance.
- Able to assist in lifting patients weighing more than 50 pounds.
- Must possess sufficient strength and assertiveness to effectively restrain patients and ensure the safety of clients and personnel.
- Ability to be confident around pets (ex: dogs, cats, birds, reptiles, etc.)
Experience, Education and/ or Training
- Completion of an accredited veterinary technology program and appropriate registration status.
- This position requires a high school diploma or further education.
- Possesses excellent computer skills
- Previous back and/or front office work experience preferred
- The noise level in the work environment is moderately high.
- Ability to carry out instructions furnished in written, oral or diagram form and to solve problems involving several variables.
- Requires ambulatory skills sufficient to perform duties while at hospital.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Staff is routinely exposed to pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/ controlled substances.
Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
