The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
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Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
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Execute customer service strategies.
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Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
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Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
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Other duties as assigned
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Bachelor's degree in a related field or equivalent experience
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Experience working with contracts such as government, legal etc.
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Experience in SAP
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Experience in Salesforce
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Experience with MS Suite and Adobe
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Open to potential travel up to 10%
Equal Opportunity Employer, including Disability/Vet
