Capilano Animal Clinic is a fast-paced, locally owned practice dedicated to providing exceptional care in a supportive, modern environment. We're more than a clinic; we're a team that values communication, collaboration, and a positive, accountable work culture.

We're looking for an experienced and levelheaded Veterinary Receptionist who is passionate about creating a welcoming experience for our clients and their pets.

Your Role

As one of our receptionists, you are our first impression—the friendly face and helpful voice on the phone. You'll manage the front desk and ensure a seamless flow for every patient and owner who walks through our doors. This role is perfect for a proactive, organized, and compassionate professional who thrives in a dynamic environment.

What You'll Do

Be the Client Advocate: Greet clients and their pets with a warm welcome. Handle all communications—phone, email, text, and in-person—with professionalism and empathy.
Manage the Experience: Efficiently schedule appointments, process payments and insurance claims, and ensure all client records are accurate and up-to-date.
Keep Things Running Smoothly: Coordinate with the veterinary team (DVMs, RVTs, and TAs) and management to ensure timely patient flow. You'll manage waiting times and keep the front office clean and organized.
Solve Problems: Anticipate client needs and handle questions or concerns with a calm, can-do attitude. You'll be the go-to person for frontline questions and the mediator between clients and the medical team.

What You Bring

Experience: You have at least two years of experience in a similar client-facing role, managing a busy front desk and a multi-line phone system. Veterinary reception experience is an absolute asset.
Tech Savvy: You're comfortable with veterinary software like Ezvet and can quickly learn new systems and troubleshoot common issues.
Skills: You have excellent communication and organizational skills, and you're a master at multitasking and seeing tasks through to completion—all without losing your cool.
Attitude: You're a natural extrovert and problem solver. You're friendly, quick-witted, and can relay information concisely.

Why You'll Love Working with Us

Competitive Pay: A salary that reflects your experience and skills.
Great Benefits: A comprehensive Wellness and Health Spending Account.
Work-Life Balance: We respect your time, both at work and at home.
Growth: Opportunities for continuing education and professional development.
Supportive Team: A fun, collaborative, and cross-trained team

Ready to Join Our Team?

If you're ready to make a positive impact, we'd love to hear from you. Please send your resume and a brief cover letter explaining why you'd be a great fit for this role to management@capilanoanimalclinic.com.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

Extended health care
Flexible schedule
On-site parking
Paid time off
RRSP match
Store discount

Experience:

Front desk: 1 year (required)

Work Location: In person

Capilano Animal Clinic jobs

Veterinary Receptionist

Never Miss a New Opportunity