Client Care Representative – Bow River Veterinary Centre (Canmore, AB)

Bow River Veterinary Centre has been proudly serving our community for over 25 years. We are a progressive small animal practice dedicated to providing compassionate, high-quality veterinary care with the support of modern medical equipment and diagnostics.

We are seeking an experienced Client Care Representative to join our team. In this role, you will be the first point of contact for our clients and play an essential part in delivering exceptional service and ensuring every visit is a positive experience.

Why Join Us?

A supportive and fun team environment
A well-established clinic with a strong reputation in the community
Opportunities to learn and grow in a busy, rewarding role

Key Responsibilities:

Provide excellent customer service in person, over the phone, and by email
Schedule appointments and manage client communications
Perform medical follow-ups and reminders
Record patient weights and medical history
Maintain and update client records in our practice management software
Assist veterinarians and technicians with patient care
Maintain hospital cleanliness and restock supplies
Support overall clinic flow with a proactive and positive attitude

Qualifications:

Previous experience in veterinary care or animal handling is an asset
Strong communication and interpersonal skills
Ability to learn and use medical terminology
Comfortable working in a fast-paced environment and staying calm under pressure
Strong multitasking, prioritization, and problem-solving skills
Self-motivated and able to work independently
Basic computer proficiency
Able to lift up to 50 lbs
Available for shifts Monday–Friday (9 am–7 pm) and Saturdays (9 am–4 pm)

Job Details:

Job Type: Full-time, Permanent
Salary: $19.00–$21.00 per hour

If you are enthusiastic, compassionate, and looking for a challenging yet rewarding role in a welcoming team, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Education:

Secondary School (preferred)

Experience:

customer service: 1 year (required)

Work Location: In person

Bow River Veterinary Centre jobs

Client Care Representative

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