The Animal Welfare Specialist provides humane animal care and superior customer service in accordance with the AHS mission, goals and management philosophy. Supports humane animal husbandry by providing physical and emotional enrichment to all animals, and through feeding, cleaning, and daily maintenance of the kennel facilities. Assists adoption center guests by providing information regarding humane animal care, department services, facilitating visitations with animals, and adoption counseling which includes exceptional human customer service, compassion for our human families and facilitating great human-animal matches.

Provide animals with adequate food, water, exercise, and daily emotional enrichment
Observe, record, and report on animal health and behavior
Maintain animal care records to ensure proper feeding and medicating, and ensure animals receive timely attention from a veterinarian as needed Handle animals in a humane manner according to established safety policies and procedures
Clean and sanitize animal habitats according to the AHS cleaning and disease control protocols
Maintain a clean and safe environment for the animals and the public
Report building and equipment maintenance concerns promptly
Stocking food and supplies, laundry, and dishes as assigned
Provide the highest quality of customer service to clients and visitors
Collaborates with other departments to accomplish departmental and organizational goals
Council potential adopters, following AHS guidelines
Promote a culture of teamwork, positivity, and provide aid to other staff and volunteers
Provide customers with organizationally approved content such as basic medical information, behavior profiles, breed information, and adoption package benefits to help clients make good choices.
Complete adoption paperwork, generate receipts, and maintain animal records in animal management database
Maintain office, front counter, and counseling rooms in a clean and professional manner at all times
Other duties as assigned

High school diploma or GED equivalent
Six months previous customer service experience in an office or retail business setting preferred
Six months experience in a similar capacity in an animal shelter, veterinary hospital or clinic preferred
Computer literate in a Windows environment required
Knowledge of animal diseases, medications and treatment protocols preferred
Ability to utilize effective problem solving/decision making skills Ability to communicate effectively, both orally and in writing
Excellent interpersonal skills
Desire to work with animals and people
Knowledge of animal diseases, medications and treatment protocols preferred
Experience in handling/reconciling funds preferred
Willingness to travel and provide program support to other AHS locations and departments
Ability to work in a team environment
Ability to multi-task and handle a high stress, emotional environment
Must be able to set aside personal judgement for the betterment of the client and the animals
Must be able to communicate with and work well with a diverse clientele, different races, ethnicities, faiths, sexual orientations, income levels, etc. Working Conditions
Requires humane handling of animals and safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rules
Ability to lift, pull or push up to 50 lbs. with reasonable accommodations
Required to follow AHS uniform policy
Works in a high noise level area
Physical efforts require constant bending, stooping and standing
Safety procedures must be adhered to without exception
Exposure to dogs and cats of all sizes and varying degrees of behavior and/or medical conditions
Exposure to animal waste and common allergens

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Animal Welfare Specialist

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