Holistic Veterinary Receptionist Job Description

Balance Veterinary Care is a small and progressive holistic veterinary clinic residing in South Eugene. We provide cutting edge service to our clients and we are seeking a Holistic Veterinary Receptionist that shares in our scope. An excellent candidate for this position is highly motivated, outgoing, up-tone and bright, and has a mission to provide exceptional service. This candidate has an infectious smile, finds multitasking easy and motivating and takes action in bringing their position to the next level. Balance Vet Care encourages all employees to become creative about helping the business grow. For example, creating a “Most Improved Pet of the Month” by tracking, contacting and taking photos. There is room for growth at Balance Vet Care. This position can expand with a person that is self motivated, task oriented and creative within Dr. Wright’s long term vision. This vision includes expanding service to the animals of our community and their people, by implementing a full service veterinary hospital and also through furthering education to the public and veterinary community. This position provides the right person with the opportunity to grow in a healthy and holistic environment.

Attention to detail, time management, self motivation, proper grammar, clear and concise communications, organization, thoroughness, and cleanliness are examples of skills that would make one successful in this position. Presentation is important as the receptionist is the first and last person our customers encounter. Balance Vet Care practices casual business attire. The ideal candidate for this position has a strong passion for service, practices a holistic lifestyle with a nutritional focus and approach to life for themselves, their pets and community.

Roles & Responsibilities:

Provide excellent customer service
Answering phones with professional phone etiquette
Schedule appointments - manage and maintain a full schedule
Check-out patients, schedule follow-up appointments and collect payments
Responding to voice messages, emails, text messages and faxes within the business day
Process order requests for food and supplements
Making copies and sending faxes for staff
Handling problems, ie: difficult clients, paper jam in copier, vacuum clogged, WiFi reset, an appointment runs over, etc...
Efficiently learn and use electronic medical software (EVET) to: register patients/pets in computer software, data entry, schedule appointments, process payments, generate reports and enter stats.
Provide client education as trained by Dr. Wright
Adapt to small office tasks as needed
Basic office and exam room cleaning and tidying
Prioritize to timely complete tasks and projects

Experience:

*Lack of experience should not keep one from applying.

Receptionist/Administrative Assistant - 2 years
Veterinary Clinic Receptionist/Administrative Assistant - 1 year
EVET knowledge is helpful but not required. EVET is our scheduling and patient database software.
Google Sheets

Requirements:

Excellent communication skills and a bright, happy, outgoing attitude are a must.
Love, appreciation and the desire to help animals (and their people).
Clear and concise verbal, written, and electronic communication skills.
Knowledge of basic computer operation and word processing.
Knowledge of basic office equipment, ie: copier, fax, phone, etc...
High School Diploma or equivalent
Must be willing and able to complete tasks effectively in a busy and sometimes distracting environment; ability to prioritize is essential.
Able to lift and move 45 pounds with ease.
Able to clean their work station, the exam room between clients and the clinic in general.

This position offers 30 - 38 hrs per week. The schedule is 10 - 6:30pm Monday - Wednesday, Friday and 9am - 1pm on Saturday. Pay is dependent on experience and averages between $18 - $21 per hour plus monthly bonuses. Team members also receive pet care benefits, paid time off, products at cost and benefit from our referral program.

If you meet the criteria, please respond to this listing and include a cover letter, resume, at least three professional references, and answers to our pre-screen questions listed below. Thank you!

Pre-screen Questions - Please share as much as you feel called to. There are no wrong answers!

1) Why do you want to work for a Holistic Veterinary Clinic?

2) What does "holistic" mean to you? Please feel free to share personal experience. Thank you!

3) What is your understanding of holistic care related to animal care and how it relates to your own personal lifestyle? (skip this question if you answered it in #2)

4) What is it about our clinic that interests you?

5) Why do you think you are the best fit for this position and our clinic?

6) Please share about a time that you experienced conflict in the workplace, whether it be with a co-worker, manager or client, and the resolution of the conflict. Thank you!

Pay: $18.00 - $21.00 per hour

Benefits:

Employee discount
Paid time off
Referral program

Application Question(s):

1) Why do you want to work for a Holistic Veterinary Clinic?
2) What does "holistic" mean to you? Please feel free to share personal experience. Thank you!
3) What is your understanding of holistic care related to animal care and how it relates to your own personal lifestyle? (skip this question if you answered it in #2)
4) What is it about our clinic that interests you?
5) Why do you think you are the best fit for this position and our clinic?
6) Please share about a time that you experienced conflict in the workplace, whether it be with a co-worker, manager or client, and the resolution of the conflict. Thank you!

Ability to Commute:

Eugene, OR 97405 (Required)

Ability to Relocate:

Eugene, OR 97405: Relocate before starting work (Required)

Work Location: In person

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Holistic Veterinary Receptionist

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