Be the warm and friendly face of GSV!

Customer Care Position (permanent 30-38 hour/wk)

Are you a dynamic and customer-focused professional who thrives in a fast-paced environment? Do you genuinely care about people and love creating great first impressions?

Greater Springfield Veterinary is looking for a receptionist to be the welcoming face of our practice and deliver outstanding service to our wonderful clients and their beloved pets.

About Us

Greater Springfield Veterinary is a leading veterinary practice committed to providing the highest level of care to pets in the Greater Springfield & Redbank Plains areas. Our dedicated team of veterinarians and support staff is known for their expertise, compassion, and commitment to improving the lives of animals.

We are the first Carbon Neutral certified veterinary practice in Queensland – caring for pets is at the heart of what we do, but our care is extended to the planet on which we live and work.

Position Overview

As a Customer Care team member you will play a pivotal role in creating and maintaining a seamless customer experience.

This permanent position is available part-time, 30 hours per week with shifts on a rotating roster Monday to Saturday, with hours between 7am and 8pm weekdays, and 7am and 3pm on Saturdays.

Day-To-Day, You’ll:

Greet and assist clients with warmth and professionalism.
Manage appointments and reminders.
Handle phone calls (Multi-line phone system), emails, and client enquiries.
Process payments and invoices accurately.
Maintain client records and files.
Support the clinic with a variety of administrative tasks.
Help maintain front-facing hygiene standards.

Qualifications

We’d love to hear from you if you have:

A passion for people and the genuine desire to provide excellent client service.
Previous receptionist or customer service experience (veterinary/healthcare background highly regarded).
Strong communication and interpersonal skills.
Great organisational skills with attention to detail.
Ability to juggle priorities in a busy environment.
Confidence with basic computer software and typing (no experience with medical software necessary).
A collaborative mindset.

What we offer

A warm, supportive, and collaborative workplace that truly feels like home.
Ongoing opportunities for training, professional development, and career progression.
A role where no two days are the same – busy, rewarding, and filled with variety.
EAP access, and an in-house wellness team.
The satisfaction of knowing your contribution helps improve the lives of pets, supports their families.

How to apply

Please submit your resume and a cover letter outlining your relevant experience and why you’re the ideal candidate for this position to Customer Care Manager, Kate Muller on recruitment@gsvets.com.au

We look forward to viewing your application!

Apply now and be part of something great…

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