Essential Functions of the Position:

Assist the Senior Director of Animal Welfare in coordination of animal welfare specialists and daily operations.
Instruct, train and assist staff with their duties, use of equipment, and materials in assigned areas.
Ensure efficient utilization of adoption suites and condos, by communicating the movement of adoptable animals from the hospital to adoption center in a timely manner.
Interface with all departments within the Houston SPCA and be willing to assist other teams if requested.
Maintain companion animal product inventory and order food and supplies as needed. Report issues/needs to Senior Director of Animal Welfare.
Responsible for coordination and operations of Animal Welfare programs including PetsMart adoptions, Nursery, Neiman Marcus adoptions, Working Cat adoptions, PetSafe program, Transfer program and special events.
Assist Senior Director of Animal Welfare with staff and procedural scheduling.
Assist staff with initial customer questions and/or issues in a timely manner.
Assist as directed in the counseling of Animal welfare Specialists concerning performance and development. Lead by example. Recognize positive efforts and results. When necessary, address deficient performances quickly and professionally, which may include absenteeism, insubordination, subpar performance, etc.
Assure that procedures are followed and maintained according to Houston SPCA policy, including sanitization, companion animal husbandry, and adoption processes.
Responsible for entering accurate information regarding customers and animals in the shelter database as well as partner databases.
Update the Senior Director of Animal Welfare on areas of interest and/or concern.
Ensure all companion animal and adoption areas are clean, safe, and organized for the public, staff, volunteers and animals within the Houston SPCA’s care.
Complete opening and/or closing duties of the shelter as directed.
Exhibit a thorough knowledge of the Houston SPCA adoption policies and procedures, as well as knowledge of Houston SPCA partners and products/services they offer.
Create and sustain positive working relationships within the Houston SPCA, including with volunteers, other departments and employees, and the public. Work collaboratively. Interface professionally with all department supervisors within the Houston SPCA.
Protect all confidential information, including information related to customers, donors, animals, and internal communications.
Follow the mission of the Houston SPCA. Represent the Houston SPCA in a professional manner by providing excellent customer service and focus.
Provide information to the public about Houston SPCA programs and promoting good animal care and responsible pet ownership.
Perform additional tasks as assigned.

Houston SPCA

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