We are seeking a full time Receptionist with excellent customer service skills to join our welcoming team. As a Receptionist, you will be the first point of contact for our clinic. You will coordinate scheduling appointments, prepare documents for patient visits and relay messages for doctors. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with tasks in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

Serve as the first and last point of contact for all clients and patients, ensuring a consistently welcoming, professional, and compassionate experience.
Greet clients and their pets promptly upon arrivate, acknowledge wait times, and provide clear communication throughout their visit.
Create a calm, organized, and supportive front desk environment, even during peak hours or emergencies.
Answering telephone calls and returning e-mails.
Accurately schedule surgical, technician, and doctor appointments according to hospital protocols.
Verify that patient histories, vaccines, mediations, and alers are current prior to appointments.
Issuing invoices for treatment and prescribed medication after each consultation.
Receiving and verifying payments after each consultation.
Overseeing the sale of items stocked by the practice.

Skills

Work experience as a Veterinary Receptionist, Front Office Representative or similar role
Hands-on experience with office equipment (e.g. printers)
Professional attitude and appearance
High attention to detail
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Ability to accept feedback and adapt to changes in hospital protocols or workflow

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Retirement plan
Vision insurance

Experience:

Veterinary: 1 year (Required)

Work Location: In person

Larchmont Village Vet

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