Position: Emergency and Critical Care Doctor Assistant

Location: MASH 6565 Santa Monica Blvd, Los Angeles, CA, 90038

Reports To: Emergency and Critical Care Manager

FLSA: Non-Exempt

Rate Type: Hourly

Type of Position: Full-Time

Required Certification: None

Job Overview: The Doctor Assistant collaborates with the Emergency Room Veterinarians and the ICU Criticalist by handling administrative tasks, maintaining communication with clients, and coordinating with various departments to ensure smooth patient flow.

Key Duties and Responsibilities (The following duties and responsibilities serve as examples of the kinds of work that may be performed. The omission of specific duties does not exclude them from the role. These duties and responsibilities may be modified by the employer as the needs of the organization and job requirements evolve.)

Gather patient history by engaging with clients and documenting it into the patient record
Attach necessary records, images, diagnostic results, and other relevant documents to the patient file
Dispense medications as directed by the veterinarian
Track and assist in completing diagnostic processes
Prepare cost estimates for diagnostics, outpatient treatments, procedures, and hospitalizations, and review them with pet owners
Coordinate patient treatments, including surgeries and ultrasounds, with other departments
Locate and room clients for appointments
Follow up with clients as needed
Ensure that client consent forms and estimates are signed when required
Assist in delivering high-quality, compassionate care for both clients and patients
Guide clients through the euthanasia process, including assisting with paperwork and aftercare procedures
Approve invoices and review discharge information with clients

Skills and Competencies

Understanding of veterinary practices and safety protocols
Proficient in using veterinary computer systems for data entry, including charges and patient information
Familiarity with general cleaning and sanitation practices, including isolation protocols for contagious diseases
Strong ability to work collaboratively in a fast-paced, critical care setting
Excellent communication and customer service skills
Capacity to thrive in high-pressure situations, managing urgency with accuracy, organization, and adaptability
Flexibility to work varied hours, including shifts on holidays or on-call duties
Knowledge of animal behavior and safe restraint techniques
Self-driven and motivated
Ability to handle multiple tasks in a fast-moving environment, maintaining focus on details
Reliable, energetic, and able to balance several tasks at once while remaining calm and positive

Qualifications:

Must have strong listening, communication, and problem-solving abilities
Basic computer skills, including proficiency with Google Workspace and standard office applications
Previous experience in critical or emergency animal care (preferred but not required)

General Employee Responsibilities:

Clear and effective written and verbal communication with colleagues and clients
Ability to collaborate well with others in a team setting
Skilled at multitasking and prioritizing tasks
Ability to adapt to a dynamic work environment
Attention to detail, with a willingness to ask questions when necessary
Self-motivated and diligent work ethic
Willingness to stay updated on the latest medical practices
Receptive to feedback and accountable for actions
Dependable, professional, and responsible
Supportive and respectful toward team members of all levels of experience and knowledge
Maintain a positive and professional attitude under stressful circumstances
Strong time management and organizational skills

Physical Requirements:

Must be able to:
Stand for up to 60% of a 12-hour shift
Walk up to 50% of a 12-hour shift
Sit for approximately 40% of a 12-hour shift
Frequently bend, squat, kneel, and reach above shoulder height
Occasionally climb and twist
Perform repetitive hand movements for tasks such as grasping and fine manipulation
Utilize all sensory skills (speech, vision, smell, touch, hearing), corrected to near-normal levels

Work Environment:

Over 90% of time is spent indoors
Exposure to temperature and humidity changes indoors
Frequent exposure to cleaning chemicals

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Uniform allowance
Vision insurance

Work Location: In person

Metropolitan Animal Specialty Hospital

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