Position: Emergency and Critical Care Doctor Assistant
Location: MASH 6565 Santa Monica Blvd, Los Angeles, CA, 90038
Reports To: Emergency and Critical Care Manager
FLSA: Non-Exempt
Rate Type: Hourly
Type of Position: Full-Time
Required Certification: None
Job Overview: The Doctor Assistant collaborates with the Emergency Room Veterinarians and the ICU Criticalist by handling administrative tasks, maintaining communication with clients, and coordinating with various departments to ensure smooth patient flow.
Key Duties and Responsibilities (The following duties and responsibilities serve as examples of the kinds of work that may be performed. The omission of specific duties does not exclude them from the role. These duties and responsibilities may be modified by the employer as the needs of the organization and job requirements evolve.)
- Gather patient history by engaging with clients and documenting it into the patient record
- Attach necessary records, images, diagnostic results, and other relevant documents to the patient file
- Dispense medications as directed by the veterinarian
- Track and assist in completing diagnostic processes
- Prepare cost estimates for diagnostics, outpatient treatments, procedures, and hospitalizations, and review them with pet owners
- Coordinate patient treatments, including surgeries and ultrasounds, with other departments
- Locate and room clients for appointments
- Follow up with clients as needed
- Ensure that client consent forms and estimates are signed when required
- Assist in delivering high-quality, compassionate care for both clients and patients
- Guide clients through the euthanasia process, including assisting with paperwork and aftercare procedures
- Approve invoices and review discharge information with clients
Skills and Competencies
- Understanding of veterinary practices and safety protocols
- Proficient in using veterinary computer systems for data entry, including charges and patient information
- Familiarity with general cleaning and sanitation practices, including isolation protocols for contagious diseases
- Strong ability to work collaboratively in a fast-paced, critical care setting
- Excellent communication and customer service skills
- Capacity to thrive in high-pressure situations, managing urgency with accuracy, organization, and adaptability
- Flexibility to work varied hours, including shifts on holidays or on-call duties
- Knowledge of animal behavior and safe restraint techniques
- Self-driven and motivated
- Ability to handle multiple tasks in a fast-moving environment, maintaining focus on details
- Reliable, energetic, and able to balance several tasks at once while remaining calm and positive
Qualifications:
- Must have strong listening, communication, and problem-solving abilities
- Basic computer skills, including proficiency with Google Workspace and standard office applications
- Previous experience in critical or emergency animal care (preferred but not required)
General Employee Responsibilities:
- Clear and effective written and verbal communication with colleagues and clients
- Ability to collaborate well with others in a team setting
- Skilled at multitasking and prioritizing tasks
- Ability to adapt to a dynamic work environment
- Attention to detail, with a willingness to ask questions when necessary
- Self-motivated and diligent work ethic
- Willingness to stay updated on the latest medical practices
- Receptive to feedback and accountable for actions
- Dependable, professional, and responsible
- Supportive and respectful toward team members of all levels of experience and knowledge
- Maintain a positive and professional attitude under stressful circumstances
- Strong time management and organizational skills
Physical Requirements:
- Must be able to:
- Stand for up to 60% of a 12-hour shift
- Walk up to 50% of a 12-hour shift
- Sit for approximately 40% of a 12-hour shift
- Frequently bend, squat, kneel, and reach above shoulder height
- Occasionally climb and twist
- Perform repetitive hand movements for tasks such as grasping and fine manipulation
- Utilize all sensory skills (speech, vision, smell, touch, hearing), corrected to near-normal levels
Work Environment:
- Over 90% of time is spent indoors
- Exposure to temperature and humidity changes indoors
- Frequent exposure to cleaning chemicals
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Uniform allowance
- Vision insurance
Work Location: In person
