Job Title: Customer Service Representative
Location: Naperville, Illinois
Organization: Paws for a Cause Vet Care

About Us:
Paws For A Cause Vet Care formerly Spay Illinois is a nonprofit veterinary clinic on a mission to make veterinary care accessible and affordable for all pet owners, regardless of their financial situation. Located in Naperville, Illinois, we operate a high-quality, high-volume spay/neuter center and wellness clinic. We believe every pet deserves high-quality care, and every pet owner deserves compassionate support. As we transition into Paws for a Cause Vet Care—becoming the largest nonprofit full-service veterinary clinic in the Midwest—we’re looking for a dedicated Customer Service Representative to join our growing team. This exciting transition will take place by the end of 2024 into 2025.

Job Overview:
We are seeking a full-time Customer Service Representative (CSR) who is enthusiastic, compassionate, and committed to supporting pet owners in a positive and customer-centric manner. In this role, you will be the first point of contact for our clients, helping them navigate the clinic’s services and ensuring a smooth and friendly experience from start to finish. This position offers a great opportunity for career growth and mentoring, and we’re looking for someone who thrives in a fast-paced, team-oriented environment.

Key Responsibilities:

Greet clients and provide friendly, professional customer service both in person and over the phone.
Schedule appointments for wellness exams, vaccinations, spay/neuter procedures, and other veterinary services.
Answer client inquiries, provide information on services, policies, and pricing, and ensure clients feel informed and supported.
Assist in our high volume call center, we receive 300+ calls a day.
Process payments, handle cash, and maintain accurate client records in our database.
Assist with client follow-ups and reminders for upcoming appointments, vaccinations, and wellness care.
Manage clinic email inboxes and respond to online inquiries.
Collaborate with the medical team to ensure smooth client flow and efficient patient care.
Assist with general office tasks, including filing, faxing, and maintaining office supplies.
Demonstrate empathy and understanding for pet owners in need of affordable care, creating a welcoming and non-judgmental environment.

Schedule:

Full-time, with either four 10-hour shifts per week or five 8-hour shifts per week.
1-2 Saturdays per month (8:30 AM - 2:30 PM).
Closed on all major holidays.

Qualifications:

Experience: 1+ years of customer service experience, preferably in a veterinary setting.
Skills: Excellent communication skills, with the ability to engage clients in a friendly and professional manner. Strong attention to detail and organizational skills.
Technology: Comfortable with computer systems, scheduling software, and basic office equipment.
Commitment: Passion for animals and their well-being, with a compassionate and patient approach to working with clients. Ability to handle multiple tasks in a fast-paced environment.

Why Join Paws for a Cause Vet Care?

We offer competitive pay and a variety of exceptional benefits to support our team members:

Competitive Pay: $17 - $22 per hour, based on experience, with annual raises based on performance.
Employee Benefits:
401(k) matching retirement savings plan.
70% employer-paid medical and dental insurance.
100% employer-paid life insurance and long-term disability.
6 paid holidays per year.
2 weeks of paid time off (PTO) per year.
Employee pet discounts available after 90 days.
Student Loan Assistance: As a nonprofit, you may be eligible for Public Service Loan Forgiveness.
Work-Life Balance: No after-hour emergencies, no late-night shifts, and long holiday weekends.
Career Development: Opportunities for continuing education, professional growth, and skill development.
Team-Oriented Culture: We value our staff and frequently host team outings and events to create a supportive, fun work environment.
Employee Perks: Uniform allowance, flexible scheduling options, and continuing education credits.

How to Apply:
If you are passionate about customer service, animal care, and making a positive impact in your community, we’d love to hear from you! Apply right through indeed!

Paws for a Cause Vet Care (formerly Spay Illinois) is an equal-opportunity employer. We welcome applicants from all backgrounds and encourage individuals who are committed to serving underserved communities to apply.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Continuing education credits
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Uniform allowance
Vision insurance

Experience:

Veterinary experience: 1 year (Required)
Customer service: 1 year (Required)

Ability to Commute:

Naperville, IL 60563 (Required)

Ability to Relocate:

Naperville, IL 60563: Relocate before starting work (Required)

Work Location: In person

Paws For A Cause Vet Care Formerly Spay Illinois the Pet Well Clinic

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