Job Title: Customer Service Representative
Location: Naperville, Illinois
Organization: Paws for a Cause Vet Care
About Us:
Paws For A Cause Vet Care formerly Spay Illinois is a nonprofit veterinary clinic on a mission to make veterinary care accessible and affordable for all pet owners, regardless of their financial situation. Located in Naperville, Illinois, we operate a high-quality, high-volume spay/neuter center and wellness clinic. We believe every pet deserves high-quality care, and every pet owner deserves compassionate support. As we transition into Paws for a Cause Vet Care—becoming the largest nonprofit full-service veterinary clinic in the Midwest—we’re looking for a dedicated Customer Service Representative to join our growing team. This exciting transition will take place by the end of 2024 into 2025.
Job Overview:
We are seeking a full-time Customer Service Representative (CSR) who is enthusiastic, compassionate, and committed to supporting pet owners in a positive and customer-centric manner. In this role, you will be the first point of contact for our clients, helping them navigate the clinic’s services and ensuring a smooth and friendly experience from start to finish. This position offers a great opportunity for career growth and mentoring, and we’re looking for someone who thrives in a fast-paced, team-oriented environment.
Key Responsibilities:
- Greet clients and provide friendly, professional customer service both in person and over the phone.
- Schedule appointments for wellness exams, vaccinations, spay/neuter procedures, and other veterinary services.
- Answer client inquiries, provide information on services, policies, and pricing, and ensure clients feel informed and supported.
- Assist in our high volume call center, we receive 300+ calls a day.
- Process payments, handle cash, and maintain accurate client records in our database.
- Assist with client follow-ups and reminders for upcoming appointments, vaccinations, and wellness care.
- Manage clinic email inboxes and respond to online inquiries.
- Collaborate with the medical team to ensure smooth client flow and efficient patient care.
- Assist with general office tasks, including filing, faxing, and maintaining office supplies.
- Demonstrate empathy and understanding for pet owners in need of affordable care, creating a welcoming and non-judgmental environment.
Schedule:
- Full-time, with either four 10-hour shifts per week or five 8-hour shifts per week.
- 1-2 Saturdays per month (8:30 AM - 2:30 PM).
- Closed on all major holidays.
Qualifications:
- Experience: 1+ years of customer service experience, preferably in a veterinary setting.
- Skills: Excellent communication skills, with the ability to engage clients in a friendly and professional manner. Strong attention to detail and organizational skills.
- Technology: Comfortable with computer systems, scheduling software, and basic office equipment.
- Commitment: Passion for animals and their well-being, with a compassionate and patient approach to working with clients. Ability to handle multiple tasks in a fast-paced environment.
Why Join Paws for a Cause Vet Care?
We offer competitive pay and a variety of exceptional benefits to support our team members:
- Competitive Pay: $17 - $22 per hour, based on experience, with annual raises based on performance.
- Employee Benefits:
- 401(k) matching retirement savings plan.
- 70% employer-paid medical and dental insurance.
- 100% employer-paid life insurance and long-term disability.
- 6 paid holidays per year.
- 2 weeks of paid time off (PTO) per year.
- Employee pet discounts available after 90 days.
- Student Loan Assistance: As a nonprofit, you may be eligible for Public Service Loan Forgiveness.
- Work-Life Balance: No after-hour emergencies, no late-night shifts, and long holiday weekends.
- Career Development: Opportunities for continuing education, professional growth, and skill development.
- Team-Oriented Culture: We value our staff and frequently host team outings and events to create a supportive, fun work environment.
- Employee Perks: Uniform allowance, flexible scheduling options, and continuing education credits.
How to Apply:
If you are passionate about customer service, animal care, and making a positive impact in your community, we’d love to hear from you! Apply right through indeed!
Paws for a Cause Vet Care (formerly Spay Illinois) is an equal-opportunity employer. We welcome applicants from all backgrounds and encourage individuals who are committed to serving underserved communities to apply.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Experience:
- Veterinary experience: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- Naperville, IL 60563 (Required)
Ability to Relocate:
- Naperville, IL 60563: Relocate before starting work (Required)
Work Location: In person
