Demand Fulfillment Coordinator
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As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.
We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.
Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.
As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.
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Demand Fulfillment Coordinator
Durham, NC
Demand Fulfillment Coordinator will assist the Operations Team with organizing the office and managing projects as well as coordinating all aspects of the order process with distributor, pet retail and key account customers which includes entry, invoicing, returns and applicable communications to inform the customer of order fulfillment statuses. The DFS will also support commercial operations functions for Companion Animal. The DFS will track customer service levels including On Time in Full and Right First-Time measurements to ensure Ceva achieves the highest level of customer satisfaction.
Responsibilities:
- Create reports using Excel, Word and other Office programs
- Managing office and warehouse supplies by tracking usage
- Supporting the office and warehouse projects and tasks when needed
- Orders and Inquiries: Placing and auditing orders for distribution and company accounts within the accepted time frames.
- Answers all inquiries within defined KPI levels set by Ceva.
- Manage required tasks associated with accounts: invoicing, damage claims, entering and updating customer accounts or information for Sales, Supply Chain and Quality.
- Process returns: Issuing RMAs and call tags, handling damage and shortage claims, and other returns, including stock reception, billing and/or crediting, and shipping replacement goods.
- Maintains "Proof of Destruction forms" for non- inventory returns.
- Proactively informs customers of backorders, discontinued SKUs, and order statuses.
- Report and record information as defined by management, including notification of appropriate parties.
- Assist DFS Team Lead with special projects as needed including audits, research, etc.
- Assist National Account Managers, Area Managers, Regional Managers, Territory Managers and Inside Sales and Supply Chain with follow-up information as needed for related items.
- Assist Sales, Marketing, Finance, I.T. and Operations with tasks as needed.
- Tracks shipping issues, On Time in Full, Same Day Service and Right First-Time levels.
- Communicates orders and items for warehouse release and tracking; ensuring that orders are communicated correctly, processed, shipped and invoiced in a timely fashion.
- Assist in communicating order priorities set by the DFS Team Lead and Commercial Operations Management, as well as ensuring orders are filled within the expected lead times to the customer.
Core Competencies:
- Shape solutions out of complexity - Work to evolve the immediate environment
- Client focus - Make sure needs and requests are treated equally and in a positive way
- Collaborate with empathy - Fully takes part in the working group to share information, listens to others and have a clear idea of the decisions taken
- Engage and develop - Open to share knowledge and to receive feedback from others
- Drive ambition and accountability - Ensure accuracy of work the use of KPI's and responsible commitment
- Influence others -Show structure and confidence while speaking
Functional Competencies:
- Outstanding communication skills, verbal and written
- Candidate must be very proficient in Excel -Experience with Spreadsheets, VLOOKUP, Pivot Tables, Formulas & Templates
- Excellent Computer (ERP Systems such as JDE, Excel, Office, Adobe, Gmail or Google platform experience strongly preferred)
- Amazon 1P and 3P Experience a plus
- Efficiency – Must be efficient with computer programs and follow-up communications
- Time Management – Able to prioritize and deliver on multiple tasks
- Analytical Skills
- Teamwork
- Planning
- Problem Solving and Process Improvement
Qualifications:
- Education – High School Diploma or GED
- Work Experience – 1-3 years of Proven Office and Vendor Order Management
- Must pass a background check and drug screen
Work Environment:
- Sitting at a desk and walking through warehouse when needed
Work Setting:
- Inside Office at warehouse and remote work from home on Friday.
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the busines
*VEVRAA Federal Contractor **Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
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Qualifications:
- Education – High School Diploma or GED
- Work Experience – 1-3 years of Proven Office and Vendor Order Management
- Must pass a background check and drug screen
