Regional Operations Director

Southern Veterinary Partners • Full-time • Remote (Castle Rock, Colorado, United States) • USD $120k - USD $170k / year • 1m ago

Overview:

Veterinarian-led. People-focused. Pet-obsessed. That’s Mission Pet Health in a nutshell!

We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. That belief still guides everything we do—from mentorship to medicine to how we support our teammates.

Driving our award-winning culture are our WAG values – Work Together, Amaze, and Grow – which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for.

So, what’s in it for you at Mission?

Unparalleled opportunities for personal and professional development
Benefits that buck the norm of the vet med industry
A culture where YOUR well-being comes first

We’re on a mission to be the greatest veterinary company in the world—and we’d love for YOU to be a part of it!

Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on what matters most – the medicine and caring for their patients. We’re based in Birmingham, AL, but the heartbeat of Mission is in our 850+ animal hospitals and 20,000+ teammates across the country. Founded on a deep commitment to clinical and operational excellence, we’ve earned recognition on prestigious workplace ranking lists such as Inc. 5000, U.S. News & World Report, and Newsweek. In fact, in 2024, Newsweek named SVP the #11 Most Loved Workplace in America, marking the company’s third consecutive Top 25 ranking.

Responsibilities / Qualifications:

General Operational Responsibilities:

Team

Hire, develop, motivate and hold accountable a team of 15-20 Hospital Managers
Engage and develop relationships with DVM staff to support a high standard of care is being performed
Oversee day to day operations of an assigned portfolio of hospitals with full P&L responsibility
Partner effectively with Regional Medical Director(s) to ensure highest standards of medical quality, client satisfaction, team engagement and financial performance are met
Demonstrate Mission Pet Health's mission, vision and values to each hospital team
Assist the Hospital Managers in organizing their staff around key priorities and goals
Provide performance and coaching feedback to Hospital Managers in a timely manner
Ensure Hospital Managers have fully staffed teams by guiding them to select and retain the best talent who work at a high level with great care and respect for patients, providers, doctors, fellow employees and policies
Ensure the Hospital Managers and teams are compliant with all policies and procedures
Lead weekly Hospital Manager cascade calls and one-on-one touch bases with your direct reports
Develop an effective in-person visit cadence for your hospital teams (extensive travel averaging 60% of time)
Facilitate communication, teamwork and workflow with hospital team to support our doctors
Review monthly doctor and paraprofessional schedules created by Hospital Managers

Financial

Develop insights and recommendations based on supported data and analytics to drive optimal hospital performance
Achieve monthly and annual financial budgets
Interpret, explain and manage the P&L statements for a hospital providing specific coaching to the Hospital Managers to manage variable expenses
Effectively communicate and provide performance and operational feedback back to the executive team

Hospital Operations

Implementation and ensured execution of company-wide initiatives
Ensure each hospital’s physical condition and appearance is consistent with Mission Pet Health operating standards
Ensure each hospital is compliant with OSHA and other applicable local, state and federal regulations
Act as lead resource for recently acquired hospital acquisitions to ensure a smooth and effective transition
Continuously identify opportunities to improve patient, client, staff and organizational outcomes
Act as a liaison between Headquarters in Birmingham and your portfolio of hospitals
Perform other duties as assigned

Requirements:

Bachelor's degree preferred
Minimum 5 years’ experience managing multi-site hospitals
Ability and adaptability to handle multiple projects and deadlines in a fast paced and evolving work environment
Strong organizational skills and detail oriented
Experience with managing budgets, delivering information from P&L statements and delivering strong results within a growth oriented organization
Exceptional written and oral presentation skills; ability to present concisely and with detail
Strong interpersonal and communication skills; experience in effectively communicating key data

Benefits:

The annual salary range for this role is between $120,000-$170,000

Benefits

Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2024.

Online discount platform
Collaborative team of people who live out our WAG values (work together, amaze, grow)
Competitive salary
Health, dental + vision insurance
401K with a company match
Life insurance, short-term disability, and telemedicine
Upward mobility and growth opportunities
Generous paid time off and company-wide holidays
Discounted veterinary care for your four-legged family members
An opportunity to make a valuable impact on over 800 veterinary hospitals nationwide

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. The teammate is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job. Duties, responsibilities and activities may change at any time with or without notice.