Merchant Assistant

Cargill • Winnipeg, Manitoba, Canada • USD $ 39.92k - USD $ 42.10k / year • 1m ago

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.

Job Purpose and Impact

The Merchant Assistant will support a moderate scale of customer service activities for our Canadian Crush Business. In this role, you will contribute to optimizing and monitoring supply chain and shipping needs, including processing complex orders from customers and resolving orders and/or delivery issues.

Key Accountabilities

Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Execute customer service strategies such as providing invoices, Bill of Lading docs, and managing priced and unpriced contracts.
Supporting customer logistics by entering rail load orders. Working with various stakeholders across supply chain team, merchandising team, and customers to ensure efficient movement across plants and avoiding bottlenecks.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned