Veterinary Receptionist

Center Line Veterinary Hospital • Full-time • Center Line, Michigan, United States • USD $25k - USD $37k / year • 2m ago

We are seeking a confident and personable individual to join our team of veterinary receptionists. This is an ideal opportunity for somebody who has worked in customer services or similar and is comfortable in communication, administrative duties, animal handling and would love to have a varied role.

We're looking for someone passionate about client care to provide exceptional customer service to clients at our fast-paced busy veterinary practice, you will report to our Practice Manager and work collaboratively with other team members, clients, and colleagues to meet the needs of patients and their families throughout the client and patient journey.

As a team, we strive to deliver our core values; being respectful, collaborative, supportive, dedicated & approachable.

You will be expected to be exceptionally organized, thorough, resolution driven and have excellent communication skills and capable of working in a very fast paced environment.

You will pay attention to detail and take pride in your place of work as looking after our hospital and ensure it is clinically clean and sterile and smelling and looking great as this is important for us and our clients and their pets.

Responsibilities:

Welcome clients, patients & visitors to the practice focusing on empathy and exceptional customer care.
Ensure client areas such as waiting room, exam rooms, bathrooms and car park are always immaculate whilst also maintaining a high standard of cleanliness throughout the practice.
Contact for incoming calls, demonstrating a friendly, empathetic and helpful manner, Directing calls appropriately and efficiently.
Responding to Reception emails
Proactively booking appointments and operations for clients according to practice policies
Proactively contacting clients for follow up care calls, for example missed appointments, vaccinations due, pet health follows ups etc
To ensure provision of required documentation prior to consultations i.e. client histories
Ensure clients receive correct medication prescribed and understand how and when to use them
Receiving payments from clients in accordance with Practice policy
Follow practice general data protection policies, ensuring documents are stored in a secure and safe manner
Follow practice insurance policies ensuring relevant paperwork is completed and documented within the PMS
To audit and maintain patient records and update client communications within the PMS
Liaise with the stock administrator to ensure adequate stock levels are maintained
Process client requests for repeat medication / food supplies in accordance with Practice policy
Direct deliveries to the appropriate department and process delivery notes.
Accurate cashing up and reconciliation according to practice procedure
Clean, maintain and sterilize consumables, surgical instruments and kits required for procedures
Report faults with equipment etc. to the Practice Manager
Collation and submission of facility audits
Manual handling of patients
Support the senior management team to grow the business ethically, sustainably and profitably
Additional ad duties as necessary
Cover other roles or shifts during times of sickness / annual leave which may be at short notice